Manager Of Alternate Dispute Resolution And Investigations Jobs

Skills in areas of conflict resolution, remediation, critical incident/trauma management, investigation and facilitation are an asset

skills in areas of conflict resolution, remediation, critical incident/trauma management, investigation and facilitation are an asset

Management and supervision of direct reports including:

Three to five years of managerial experience, working with both internal and external partners and diverse teams

Bachelor’s degree, preferably in a health-related discipline, management or business

management and supervision of direct reports including:

Completed high school education, or equivalent work experience Knowledge of all operational processes and policies

Knowledge of competitive market place and trends in product offerings

Some success working in a similar and/or related sales and service environment (Basic)Some understanding of Risk Management and Compliance (Basic)

Pro-actively promote Bank products/services. Maintain knowledge of all new/existing BMO & MCW processes

Knowledge of Credit Cards products and Services

Knowledge of the full credit card dispute resolution cycle

Hold a bachelor's degree in one of the following fields: law, industrial relations, psychology, management or a degree deemed equivalent.

Qualification on national master standing offers.

Impeccable communication skills in both French and English, oral and written form, is essential.

Have completed a certification training for workplace investigators recognized by a Canadian professional association is essential.

A minimum of three (3) years' experience in conducting administrative workplace investigations for allegations of misconduct, harassment and violence, and discrimination.

Minimum experience conducting three (3) administrative investigations in the last five (5) years.