Level 1 Technical Support Specialist Jobs in Ontario

Assist with management and enforcement of IT Security polices and standards established by client

Answer to and perform moves, adds, and changes (MAC) requests as they are submitted by line managers

Experience with Microsoft Office / M365 is required. Experience with other Microsoft Office tools and workflow software is preferred

Good analytical and problem-solving skills, capable of sound decision making

Good written / verbal communication skills

Strong organizational skills with attention to detail

Minimum 2+ years in Hospitality management or supervision of hotel front desk or back-office environment experience

Ensure efficient incident management, ensuring accurate communication to impacted groups and timely resolution

1+ Experience in Technical support and strong troubleshooting skills

Facilitate root cause investigations and manage the implementation of corrective and preventative measures

High level of knowledge of Windows operating systems and basic networking concepts

Technical certification is a plus

· Ability to develop strong and positive relationships with staff, management, and clients.

· Identify and escalate issues requiring urgent attention to a higher level of knowledge,

· Minimum 3 years of experience in a related work environment

· Working knowledge of .net environment, Web Services and SQL 2005/2008 databases.

· Hands on with a sense of urgency, ability to prioritize deliverables and manage multiple priorities.

· Strong written and verbal communication skills required to communicate at all levels of the organization.