Level 1 Servive Desk Specialist Jobs

Follow all standard operating procedures through the effective use of knowledge management

Knowledge and experience with ITIL framework (certification a plus)

Provide case status updates to management and end-users per service level guidelines

Support end-users in their use of applications such as Microsoft Office, VPN, Citrix, and MDM (mobile device management)

Develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support

Communicate with customers with varying levels of technical and non-technical skills

Strong Interpersonal, stress management and communication skills

2+ Years previous Level 1 or Level 2 Help Desk experience

Ariba experience is strongly preferred

Excellent solution finding and analytical abilities

Passionate about technology and has a thirst for new knowledge in the field

Previous experience creating detailed and easy to follow technical documentation