Lead Advanced Field Svc Tech Jobs

Minimum 3-5 years of experience in HVAC Controls

Strong troubleshooting and commissioning experience in HVAC Controls

Install or Repair Work Orders

Mentor and Train Jr. Field Service Representatives

High School OR Technical diploma, OR

Be willing to travel outside of GTA (10%).

Verifying the system functional performance to ensure proper operations according to contract requirements and shop drawings/sequence of operations, etc.

Keeping supervisors informed of customer requirements, systems status, and actual, potential or perceived customer problems.

Carrying out hazard and risk assessments for all tasks according to Honeywell policy and regulatory requirements.

Field Experience in the aforementioned areas of 6+ years in an advanced role.

Customer service experience in a Technical Sales Role, Estimation, and customer support.

Performing system backups and installing appropriate updates and patches.

Reporting and resolving larger safety and service-related issues with management support;

Coordinating the provision of service support with Regional Sales Managers;

Overseeing, training and assisting less experienced technicians performing repairs;

Experience in troubleshooting and repairing robotic or electromechanical systems;

Strong working knowledge of thermal processes including MIG/TIG/Resistance welding and plasma applications;

Experience working with Yaskawa robotic systems, controllers and related equipment;

High School Diploma, or equivalent. Some experience in the field.

Install or Repair Work Orders

Mentor and Train Jr. Field Service Representatives

Good written and oral communication

Ability to follow instructions and identify mistakes

Bachelor degree or technical/professional certificate

Utilizes ITIL standards for Incident, request, configuration, change and problem management

Works with the service management and delivery manger team for continuous improvement

Performance management ( individual and team based metrics)

Experience with remote access and client workstation support

Highly Preferred Skills and Experience:

Prioritize assigned day-to-day desktop support requirements via ITSM Tool in order to meet established service level agreements

Lead initiatives as assigned by management

2+ yrs experience hardware & deskside software support

Strong technical knowledge of PC and Desktop hardware

Working technical knowledge of current operating systems, and standards

Ability to launch and operate desktop diagnostic tools to perform remote diagnostics

Analytical and problem-solving abilities, with keen attention to detail