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It Infrastructure Support Lead Jobs

It Support Manager / Lead
By Bull IT Services At Montreal, Quebec, Canada
• Experience in working with Mobile Device Management (WorkspaceOne, MobileIron, Intune)
• DLP, AV, WSUS, Patch management, VPN, VDI technology
• Patch management, ITSM tools, Microsoft Exchange, O356, MS teams, Azure AD, Proxy, etc.
• Vendor and contract Management
• Provide data driven analysis to management about key improvement and opportunity area
• Inventory management, incident management, change management & problem management
It Infrastructure Support Lead
By Vaco At Laval, Quebec, Canada
Drive incident management, threat containment, and corrective actions, taking the lead in resolving infrastructure and telecommunication issues.
Define key performance indicators (KPIs) for SLAs, performance metrics, task execution, and service requests. Regularly update management and stakeholders on progress.
Possess 10+ years of relevant experience in IT infrastructure and connectivity, equipped to address the challenges and responsibilities outlined.
Ensure uptime, connectivity, and continuity of operations for infrastructures and platforms, meeting established requirements.
Demonstrate a minimum of 3 years of experience supervising IT project teams or technical teams.
Prioritize, delegate, and coordinate tasks among team members to achieve project and operational objectives.