Information Technology Help Desk Manager Jobs

Experience with mobile device management (SOTI MobiControl) is a plus.

Support mobile device management (MDM) applications, including SOTI MobiControl. Provide basic support for Azure Cloud and Active Directory.

Certifications such as CompTIA, ITIL, and MCSA are a benefit.

Assist with network-related issues, including knowledge of network protocols (SMTP, IMAP, DNS, DHCP).

Contribute to knowledge base documentation and create user-friendly guides.

Minimum 1-2 years of experience in a Service Desk environment.

Maintain an IT asset register, manage inventory of hardware and software

Experience with IT support ticketing systems.

Strong computer and web-based problem-solving skills

Provide day-to-day technical support to internal stakeholders, ensuring the smooth running of computers, network devices and printers

Responding in a timely manner to service issues and requests

Managing support tickets and prioritizing workflow to meet established timeframes

Experience with ITSM or a ticketing tool, remote monitoring & management as well as IT asset management

Create and manage user accounts, permissions, and access rights across various platforms and systems.

Assist in maintaining IT documentation, including user guides, knowledge base articles, and troubleshooting procedures.

Provide remote support to off-site employees, ensuring consistent service quality regardless of location.

Stay up to date with the latest technology trends, software updates, and industry best practices to enhance support capabilities.

Proven experience as an IT Helpdesk Technician or in a similar technical support role.

Good experience on Active Directory - should be using it currently Windows and O365 troubleshooting skills

• Strong verbal and written communication skills

• Problem-solving & analytical skills

IT Help Desk Technician (Canada)

• Provide end users with L1/L2 support for hardware and software

• Understanding of operating systems, software, and devices

• Mobile device management experience, IOS, Android.

• Initiate IT service management workflow process ensuring tasks are assigned to the appropriate areas.

• Experience working with customer technology and support requirements

• Excellent analytical, communication and customer service skills required.

• CompTIA A+, Lenovo, Dell, Microsoft, Apple, HP and other manufacturer certifications will be a plus.

• Computer building background experience preferred.

Offering timely and effective support for IT equipment and business applications.

One or more of the following certifications: CompTIA A+, Network +, Microsoft, ITIL.

Solid experience supporting computers, printers, mobile devices, and business applications.

Adept knowledge of Windows and MacOS operating systems, as well as Microsoft Office applications.

Working knowledge of Active Directory and Azure AD administration.

Excellent documentation and communication skills to engage with colleagues and associates effectively.

Management of issues, tickets in ticketing software, for yourself as well as other technicians.

Management of a variety of accounts, systems, and cloud services.

General IT certifications, education, and training is an asset.

Provide remote support via phone and remote software.

Experience in ticketing systems, processes, and workflows.

Able to manage multiple workloads at the same time, balancing your work as well as the facilitating the work of others.

At least 5 years of experience in technical support management or another

Strong leadership, coaching and team management skills.

Experience with technical support management software and other support tools.

Ensuring that technical support team members have the technical knowledge and skills to support the company's products and services

Priority tasks and requests management

The required qualifications for the Help Desk Manager are: