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Information Technology Help Desk Jobs

Information Technology Service Desk
By Encore Technical Solutions Inc. At Greater Toronto Area, Canada
Experience with mobile device management (SOTI MobiControl) is a plus.
Support mobile device management (MDM) applications, including SOTI MobiControl. Provide basic support for Azure Cloud and Active Directory.
Certifications such as CompTIA, ITIL, and MCSA are a benefit.
Assist with network-related issues, including knowledge of network protocols (SMTP, IMAP, DNS, DHCP).
Contribute to knowledge base documentation and create user-friendly guides.
Minimum 1-2 years of experience in a Service Desk environment.
Information Technology Help Desk Support
By JD Sports Canada At Vancouver, British Columbia, Canada
Maintain an IT asset register, manage inventory of hardware and software
Experience with IT support ticketing systems.
Strong computer and web-based problem-solving skills
Provide day-to-day technical support to internal stakeholders, ensuring the smooth running of computers, network devices and printers
Responding in a timely manner to service issues and requests
Managing support tickets and prioritizing workflow to meet established timeframes
Information Technology Help Desk Technician
By Innotech Windows + Doors At Langley, British Columbia, Canada
Experience with ITSM or a ticketing tool, remote monitoring & management as well as IT asset management
Create and manage user accounts, permissions, and access rights across various platforms and systems.
Assist in maintaining IT documentation, including user guides, knowledge base articles, and troubleshooting procedures.
Provide remote support to off-site employees, ensuring consistent service quality regardless of location.
Stay up to date with the latest technology trends, software updates, and industry best practices to enhance support capabilities.
Proven experience as an IT Helpdesk Technician or in a similar technical support role.
Information Technology Help Desk Technician
By Acnovate Corporation At Canada
Good experience on Active Directory - should be using it currently Windows and O365 troubleshooting skills
• Strong verbal and written communication skills
• Problem-solving & analytical skills
IT Help Desk Technician (Canada)
• Provide end users with L1/L2 support for hardware and software
• Understanding of operating systems, software, and devices
Information Technology Help Desk
By DXC Technology At Greater Quebec City Metropolitan Area, Canada
• Mobile device management experience, IOS, Android.
• Initiate IT service management workflow process ensuring tasks are assigned to the appropriate areas.
• Experience working with customer technology and support requirements
• Excellent analytical, communication and customer service skills required.
• CompTIA A+, Lenovo, Dell, Microsoft, Apple, HP and other manufacturer certifications will be a plus.
• Computer building background experience preferred.
Information Technology Help Desk Analyst
By Altis Recruitment At North York, Ontario, Canada
Offering timely and effective support for IT equipment and business applications.
One or more of the following certifications: CompTIA A+, Network +, Microsoft, ITIL.
Solid experience supporting computers, printers, mobile devices, and business applications.
Adept knowledge of Windows and MacOS operating systems, as well as Microsoft Office applications.
Working knowledge of Active Directory and Azure AD administration.
Excellent documentation and communication skills to engage with colleagues and associates effectively.
Information Technology Service Desk Manager
By PeopleToGo At Calgary, Alberta, Canada
Management of issues, tickets in ticketing software, for yourself as well as other technicians.
Management of a variety of accounts, systems, and cloud services.
General IT certifications, education, and training is an asset.
Provide remote support via phone and remote software.
Experience in ticketing systems, processes, and workflows.
Able to manage multiple workloads at the same time, balancing your work as well as the facilitating the work of others.
Information Technology Help Desk Manager
By Fuze HR Solutions At Montreal, Quebec, Canada
At least 5 years of experience in technical support management or another
Strong leadership, coaching and team management skills.
Experience with technical support management software and other support tools.
Ensuring that technical support team members have the technical knowledge and skills to support the company's products and services
Priority tasks and requests management
The required qualifications for the Help Desk Manager are:
Information Technology Help Desk
By Insight Global At North Vancouver, British Columbia, Canada

Experience with ITSM /incident management/problem management software is an asset

Any technical experience in an IT role , specifically help desk/technical support would be an asset

Information Technology Help Desk Technician (Id#3867)
By New Value Solutions At Burnaby, British Columbia, Canada
• Face-to-face support experience. Working with end users to solve IT problems.
• Experience supporting laptop & mobile device deployments.
Must be able to work full time during business hours.
New Value Solutions, a national IT consulting company, is seeking an IT Help Desk Technician.
• Document technical issues when they arise and create solutions
• Assess problems efficiently when tasked with a project
Information Technology Help Desk Support
By STACK IT Recruitment Inc. At Whitby, Ontario, Canada
Strong communication skills, with a focus on customer service to resolve technical issues on-site and remote
1-3 years of Helpdesk support experience is preferable
MCSA, VCP, or CCNA is preferred. If not achieved, work towards obtaining industry certification within 6 months of the start date.
Experience with TCP/IP, DHCP, DNS, and Internet troubleshooting
Knowledge of Office 365, Active Directory support, and administration
Working knowledge of VOIP-based phone systems

Are you looking for a job that will give you the opportunity to use your technical skills to help others? Look no further! We are looking for an Information Technology Help Desk professional to join our team. You will be responsible for providing technical assistance to our customers and helping them resolve their IT issues. If you have a passion for technology and enjoy helping people, this is the perfect job for you!

Overview The Information Technology Help Desk is responsible for providing technical assistance and support related to computer systems, hardware, or software. They answer queries, troubleshoot problems, and provide technical support over the phone or through email. Detailed Job Description The Information Technology Help Desk is responsible for providing technical assistance and support related to computer systems, hardware, or software. They answer queries, troubleshoot problems, and provide technical support over the phone or through email. They may also provide training and guidance to users on the proper use of hardware and software. They may also be responsible for setting up new users and configuring systems. Job Skills Required
• Knowledge of computer hardware and software
• Excellent customer service skills
• Ability to troubleshoot and diagnose technical issues
• Knowledge of network systems and protocols
• Knowledge of operating systems
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Ability to work under pressure
Job Qualifications
• Bachelor’s degree in Information Technology, Computer Science, or related field
• Previous experience in a help desk or technical support role
• Certification in relevant software and hardware
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of operating systems
• Knowledge of customer service principles and practices
Job Experience
• Previous experience in a help desk or technical support role
• Experience in troubleshooting and diagnosing technical issues
Job Responsibilities
• Respond to customer inquiries via phone or email
• Troubleshoot and diagnose technical issues
• Provide technical support and guidance to users
• Set up new users and configure systems
• Install and configure software and hardware
• Maintain and update documentation
• Monitor system performance and troubleshoot issues
• Ensure compliance with security policies and procedures