Incident Management Specialist Jobs

Provides technical information and compliance requirements, to Metrolinx, regarding Emergency Management, its policies, programs, plans and standards.

Minimum four (4) years of experience creating, organizing, and delivering effective technical emergency management policies, programs and plans.

Plans, organizes, performs, and documents emergency management/incident response audits with enterprise-wide application.

Provides advice and peer support for business continuity programs, disaster recovery, and continuity of operations.

Develops emergency preparedness information and content for the website and other internal and external publications.

Willingness to become a Provincially certified IMS 200/300 Instructor.

Training and Awareness: Develop and deliver training programs and awareness campaigns to educate employees on incident management processes, tools, and responsibilities.

Incident Management Expertise: In-depth knowledge of incident management principles, methodologies, and industry best practices

Project Management: Experience in managing incident management projects and initiatives, ensuring timely delivery and effective execution.

Incident Management Strategy: Improve upon and execute on a comprehensive incident management strategy aligned with business goals and industry best practices.

Process Improvement: Continuously assess and refine incident management processes, incorporating feedback and lessons learned to enhance efficiency, effectiveness, and stakeholder satisfaction.

Data Visualization Skills: Proven experience in developing and working Tableau driven dashboards and analytics.

Supporting infrastructure and network requirements from the Cloud Services and Deskside teams through Azure and M365 management

•Demonstrated experience in personnel management; ability to defuse tension among project team, should it arise

Incident Management - from monitoring to resolution

IT Service Management Support andAutomation,includingITIL practices

Leadprojects through the entire Project Management Lifecycle,working closely with Business and IT Leads.

Ensurecompliancewith the Client's policies, project management methodology and standards byconsistently applying project management processes,discipline,and controlsto projects, includingcreatingnecessary governance structures.

Participate in post Incidents activities (Problem Management): Root Cause, Preventative Actions, Monitoring, Process review

There may be a requirement to manage email outside of business hours for business needs

Critical Thinking/Improvements: Regular process reviews, assess constraints/limitations and offer recommendations

Analyzing Data and Root Cause: Identify system risks, audit risks, process risks and gaps, trends, and offer recommendations for improvement

Service oriented and strong soft skills

Ability to interface confidently with internal customers of various skill sets, expertise, and seniority (e.g., Senior Leadership)

Experience as a Product Manager at a fast-paced company focused on SaaS preferably in the observability, monitoring and incident management space.

Experience with SaaS monitoring, observability and Incident Management is a plus.

Managing requirements for Mobile applications to ensure alignment with our core product capabilities.

Experience with prioritization and problem solving skills in a highly competitive environment.

Professional development opportunities to further skills and knowledge.

Manage projects from ideation through to completion closely collaborating with Engineering, Product Marketing, Support & QA Teams.

Flexible benefits plan that fits your individual and/or family needs, eligible as of first day of employment

Master’s Degree in Counselling, Psychology, Social Work

Registration with Professional College or Association;

Four weeks of vacation and two well-being days

Paid professional development days and clinical supervision to support your growth;

Pension plan to help you reach your retirement goals;