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Implementation Support Specialist Jobs

Post Implementation Support Specialist - Investment Trading - Charles River Development
By Charles River Development At Toronto, Ontario, Canada
Hands-on experience implementing or supporting investment management software, preferably an order management and compliance system is especially valuable.
Strong time management skills including the ability to manage multiple projects in parallel.
Analyze and evaluate requirements issues while providing product expertise and guidance throughout the post go-live journey.
Gather requirements for new asset classes, security types and/or business line
3 to 5+ years of experience
Responsible for maintaining a client issues list and status reporting.
Event Ticketing Client Implementation/Support Specialist (Canada)
By Red61 At Canada
A competent level of basic computer skills is essential, with extended knowledge of the Microsoft Office Suite desirable.
Provide training to clients and colleagues both face-to-face and remotely.
Project analysis of clients' requirements
A minimum of 2 years Box Office Supervisor experience is essential.
Experience in a customer service environment, and ability to multitask when required.
Previous experience using a ticketing system in a busy environment is essential.
Customer Support/Implementation Specialist
By NMB Solutions At Canada
Any experience with logistics operations in an enterprise setting (shipping packages, warehouse management, planning, purchasing…)
Proven experience with very strong knowledge using Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams).
Any experience with Microsoft D365 for Finance, Operations or Supply Chain
Remote work incentive benefit: $5,000/year (added to base salary)
1-3 years of experience in customer support
Previous experience with implementation projects
Implementation Support Specialist Jobs
By Manulife At Waterloo, Ontario, Canada
Minimum of 5 years of work experience in account management
Previous experience in project management
AWD workflow management and decision making based on intake request, IGO/NIGO and queue assignment
Working with internal and/or external partners to ensure scope/requirements are documented and signed off prior to an Implementation Manager assignment
Assigned to continuous improvement projects based on management decisions of assignment
Manage a group implementation inbox ensuring all communication is assigned or responded to within the outlined SLA
Implementation Support Coordinator Jobs
By The Center for Implementation At Canada
Experience in supporting change initiatives in multiple contexts (e.g., healthcare, education)
Encouragement to take ownership over how you work (no one on our team likes to be micromanaged)
Benefits of working at TCI:
Support the coordination of work with clients (e.g., scheduling meetings, managing and organizing tasks, drafting content, such as slide decks, reports).
A supportive and collaborative workplace culture (with colleagues who value your contributions and have a great sense of humor!)
Access to online courses and workshops in implementation science + related topics such as trust, power, and burnout
Implementation Support Specialist Jobs
By Manulife At Greater Montreal Metropolitan Area, Canada
Minimum of 5 years of work experience in account management
Previous experience in project management
AWD workflow management and decision making based on intake request, IGO/NIGO and queue assignment
Working with internal and/or external partners to ensure scope/requirements are documented and signed off prior to an Implementation Manager assignment
Assigned to continuous improvement projects based on management decisions of assignment
Manage a group implementation inbox ensuring all communication is assigned or responded to within the outlined SLA

Are you looking for an exciting opportunity to use your technical and customer service skills to help others? We are seeking an Implementation Support Specialist to join our team and provide technical and customer service support to our clients. You will be responsible for troubleshooting and resolving customer issues, as well as providing training and guidance to our clients. If you have a passion for technology and customer service, this could be the perfect job for you!

Overview An Implementation Support Specialist is responsible for providing technical and operational support to customers during the implementation of new products and services. They are responsible for ensuring that the customer’s needs are met and that the implementation process is successful. Detailed Job Description The Implementation Support Specialist is responsible for providing technical and operational support to customers during the implementation of new products and services. They are responsible for ensuring that the customer’s needs are met and that the implementation process is successful. The Implementation Support Specialist will work closely with the customer to understand their needs and develop a plan for the implementation process. They will then work with the customer to ensure that the implementation process is completed successfully. The Implementation Support Specialist will also provide technical assistance to the customer during the implementation process. Job Skills Required
• Excellent customer service skills
• Strong problem-solving and analytical skills
• Knowledge of software and hardware systems
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Ability to work under pressure and meet deadlines
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in a customer service or technical support role
• Knowledge of software and hardware systems
• Experience with customer service and technical support
• Ability to troubleshoot and resolve technical issues
Job Knowledge
• Knowledge of software and hardware systems
• Knowledge of customer service and technical support
• Knowledge of implementation processes and procedures
• Knowledge of troubleshooting and resolving technical issues
Job Experience
• At least two years of experience in a customer service or technical support role
• Experience with customer service and technical support
• Experience with implementation processes and procedures
• Experience with troubleshooting and resolving technical issues
Job Responsibilities
• Provide technical and operational support to customers during the implementation of new products and services
• Develop a plan for the implementation process and work with the customer to ensure that the implementation process is completed successfully
• Provide technical assistance to the customer during the implementation process
• Troubleshoot and resolve technical issues
• Monitor customer feedback and provide feedback to the customer
• Maintain customer records and documentation