Hotel Front Office Manager Jobs in Alberta , Employment

Are you looking for an exciting new challenge in the hospitality industry? We are looking for an experienced Hotel Front Office Manager to join our team and help us provide our guests with the best possible experience. As the Hotel Front Office Manager, you will be responsible for overseeing the daily operations of the front desk, ensuring that all guests receive exceptional service. You will also be responsible for managing staff, training new employees, and ensuring that all policies and procedures are followed. If you have a passion for customer service and are looking for a rewarding career in the hospitality industry, this is the perfect opportunity for you!

Overview:

The Hotel Front Office Manager is responsible for overseeing the daily operations of the hotel's front office, ensuring that guests receive the highest level of service and that the hotel's standards are met. The Front Office Manager is also responsible for managing the staff and ensuring that all guests are satisfied with their stay.

Detailed Job Description:

The Hotel Front Office Manager is responsible for overseeing the daily operations of the hotel's front office, including the reception desk, reservations, check-in and check-out, and guest services. The Front Office Manager is also responsible for managing the staff and ensuring that all guests are satisfied with their stay. The Front Office Manager is also responsible for ensuring that the hotel's standards are met and that all guests receive the highest level of service.

What is Hotel Front Office Manager Job Skills Required?

• Excellent customer service skills

• Excellent organizational and time management skills

• Ability to multitask and prioritize tasks

• Ability to work in a fast-paced environment

• Knowledge of hotel operations and procedures

• Knowledge of computer systems and software

• Knowledge of local area attractions and services

What is Hotel Front Office Manager Job Qualifications?

• Bachelor's degree in hospitality management or related field

• Previous experience in a hotel front office or related field

• Excellent communication and interpersonal skills

• Ability to work independently and as part of a team

• Ability to work flexible hours, including nights and weekends

What is Hotel Front Office Manager Job Knowledge?

• Knowledge of hotel operations and procedures

• Knowledge of computer systems and software

• Knowledge of local area attractions and services

• Knowledge of customer service principles and practices

What is Hotel Front Office Manager Job Experience?

• Previous experience in a hotel front office or related field

• Experience in customer service

• Experience in managing staff

What is Hotel Front Office Manager Job Responsibilities?

• Manage the daily operations of the hotel's front office

• Ensure that all guests receive the highest level of service

• Ensure that the hotel's standards are met

• Manage the staff and ensure that all guests are satisfied with their stay

• Handle customer inquiries and complaints

• Monitor and maintain accurate records of reservations, check-ins, and check-outs

• Monitor and maintain accurate records of guest accounts

• Ensure that all front office staff are properly trained and adhere to hotel policies and procedures

• Ensure that all front office staff are properly dressed and groomed

• Ensure that all front office staff are knowledgeable about the hotel and local area attractions and services