Helpdesk Senior Manager Jobs

Experience with supporting multiple web based applications simultaneously.

Experience working with Microsoft Office suite of tools.

Experience in utilization of any of the following Help Desk software or equivalency:

Experience in user identity verification processes, and maintaining users IDs, passwords and accounts’ permission levels for business applications.

Receive and respond to inquiries related to applications supported by the Help Desk.

Advise inquirers of any resolution to an inquiry.

Offer your support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems

Microsoft Office 365 experience desired

3+ years of desktop support or other related experience

Knowledgeable when it comes to writing reports, business correspondence, user instructions, and procedure manuals

Solve computer problems, and implement appropriate action/solutions

Arrange hardware repairs with the appropriate vendors

Looking for qualified HR Helpdesk Manager to join our team. Who will be responsible for leading our

are essential skills to perform well in this position.

• 3- 5 years proven work experience as a HR Service desk associate

• Hands on experience with help desk

• Excellent written and verbal communications skills

support team to provide excellent customer service and resolve all technical issues and queries .

Intermediate ethernet network troubleshooting experience basic understanding of routing, TCP/IP,

network troubleshooting experience basic understanding of routing, TCP/IP,

Familiarity with Cisco command line interface and commands for troubleshooting network and switch issues.

commands for troubleshooting network and switch issues.