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Head Of Support Jobs

Manager Of Support Jobs
By Lambton County Developmental Services At Petrolia, Ontario, Canada
Basic to intermediate computer skills with knowledge of Microsoft Office and documentation software
Post-graduate education or training related to leadership an asset
Empowering People with Developmental Disabilities
Post-secondary diploma or degree in social or health sciences
5+ years progressive evidence of growth in leadership core competencies and roles within Developmental Services or a related sector
Valid "G" class license and reliable vehicle
Head Of Service Delivery & Support
By Commissionaires NB & PEI At Saint John, New Brunswick, Canada
Ensure resources, capabilities and capacity to meet existing business demand.
Develop and execute operational plans and priorities in alignment to strategic plans and budgets for operations and training
Accountable to ensure operational budgeted revenues and expenses are achieved through sound decision making and strong financial acumen
Instill and nurture a customer-centric / employee-centric approach to operations across all employee levels
Lead operational initiatives to improve efficiency and effectiveness
Function as the Operational lead on all matters requiring coordination within the division
Head Of Support Jobs
By OpenPhone At Canada
You have 7+ years of experience building and managing high-performing technical support teams in a multi-channel environment, including managing managers.
You have experience in live channel support, including chat-based and phone support.
Ideally, you have previous B2B SaaS experience, too.
Hire, develop, and grow a team of best-in-class talent around the world who share core values and common goals
Team up with outsourcing partners where appropriate while maintaining our high bar for excellence
You’re an exceptional communicator and are proficient in working with distributed teams.

Are you looking for a challenging and rewarding role in customer support? We are looking for an experienced Head of Support to join our team and lead our customer service operations. You will be responsible for ensuring our customers receive the highest level of service and satisfaction. If you have a passion for customer service and a drive to exceed expectations, this could be the perfect job for you!

Overview:

The Head of Support is responsible for leading and managing a team of customer service and technical support professionals. This role requires a combination of strong leadership, customer service, and technical skills to ensure customer satisfaction and successful resolution of customer inquiries.

Detailed Job Description:

The Head of Support is responsible for leading and managing a team of customer service and technical support professionals. This role requires a combination of strong leadership, customer service, and technical skills to ensure customer satisfaction and successful resolution of customer inquiries. The Head of Support will be responsible for developing and implementing customer service and technical support strategies, policies, and procedures. The Head of Support will also be responsible for developing and maintaining relationships with customers and partners, and for ensuring customer satisfaction.

What is Head Of Support Job Skills Required?

• Excellent leadership and management skills
• Excellent customer service and communication skills
• Strong problem-solving and analytical skills
• Knowledge of customer service and technical support processes and procedures
• Knowledge of customer service and technical support software and tools
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks

What is Head Of Support Job Qualifications?

• Bachelor’s degree in a related field
• 5+ years of customer service and technical support experience
• 3+ years of management experience
• Experience with customer service and technical support software and tools

What is Head Of Support Job Knowledge?

• Knowledge of customer service and technical support processes and procedures
• Knowledge of customer service and technical support software and tools
• Knowledge of customer service and technical support best practices

What is Head Of Support Job Experience?

• 5+ years of customer service and technical support experience
• 3+ years of management experience
• Experience with customer service and technical support software and tools

What is Head Of Support Job Responsibilities?

• Lead and manage a team of customer service and technical support professionals
• Develop and implement customer service and technical support strategies, policies, and procedures
• Develop and maintain relationships with customers and partners
• Ensure customer satisfaction
• Troubleshoot customer inquiries and resolve customer issues
• Monitor customer service and technical support performance
• Train and mentor customer service and technical support team members
• Analyze customer service and technical support data and metrics
• Identify areas for improvement and implement solutions