Guest Experience Shift Lead Jobs

Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers)

Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.

1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)

Some experience in leading, mentoring, or delegating with others

Education: High school diploma/GED/equivalent, or above

For Experiential stores with food/beverage service only: Food safety and/or liquor service certification

Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers)

Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.

1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)

Some experience in leading, mentoring, or delegating with others

Education: High school diploma/GED/equivalent, or above

For Experiential stores with food/beverage service only: Food safety and/or liquor service certification

Facility Management. Monitor supplier deliveries, manage regular cleaning and maintenance schedules.

Help improve operations. Contribute ideas to improve our quality and customer experience.

Effectuer la gestion de l’installation. Surveiller les livraisons des fournisseurs, gérer les calendriers de nettoyage et d’entretien réguliers.

Aider à améliorer les opérations. Donner des idées pour améliorer notre qualité et notre expérience client.

Vous avez fait vos preuves dans un environnement d’entrepôt, de vente au détail ou de restauration.

Vous avez un diplôme d’études secondaires ou une formation générale équivalente. Un diplôme collégial est un atout.

Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers)

Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.

1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)

Some experience in leading, mentoring, or delegating with others

Education: High school diploma/GED/equivalent, or above

For Experiential stores with food/beverage service only: Food safety and/or liquor service certification

Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers)

Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.

1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)

Some experience in leading, mentoring, or delegating with others

Education: High school diploma/GED/equivalent, or above

For Experiential stores with food/beverage service only: Food safety and/or liquor service certification

Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers)

Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.

1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)

Some experience in leading, mentoring, or delegating with others

Education: High school diploma/GED/equivalent, or above

For Experiential stores with food/beverage service only: Food safety and/or liquor service certification

Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers)

Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.

1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)

Some experience in leading, mentoring, or delegating with others

Education: High school diploma/GED/equivalent, or above

For Experiential stores with food/beverage service only: Food safety and/or liquor service certification

Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers)

Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.

1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)

Some experience in leading, mentoring, or delegating with others

Education: High school diploma/GED/equivalent, or above

For Experiential stores with food/beverage service only: Food safety and/or liquor service certification

Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers)

Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.

1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)

Some experience in leading, mentoring, or delegating with others

Education: High school diploma/GED/equivalent, or above

For Experiential stores with food/beverage service only: Food safety and/or liquor service certification

Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers)

Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.

1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)

Some experience in leading, mentoring, or delegating with others

Education: High school diploma/GED/equivalent, or above

For Experiential stores with food/beverage service only: Food safety and/or liquor service certification

Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers)

Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.

1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)

Some experience in leading, mentoring, or delegating with others

Education: High school diploma/GED/equivalent, or above

For Experiential stores with food/beverage service only: Food safety and/or liquor service certification

Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers)

Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.

1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)

Some experience in leading, mentoring, or delegating with others

Education: High school diploma/GED/equivalent, or above

For Experiential stores with food/beverage service only: Food safety and/or liquor service certification

Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers)

Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.

1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)

Some experience in leading, mentoring, or delegating with others

Education: High school diploma/GED/equivalent, or above

For Experiential stores with food/beverage service only: Food safety and/or liquor service certification

Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers)

Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.

1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)

Some experience in leading, mentoring, or delegating with others

Education: High school diploma/GED/equivalent, or above

For Experiential stores with food/beverage service only: Food safety and/or liquor service certification

Experience within the hospitality sector or similar

Solid customer service experience, working to high standards

Excellent problem-solving skills and the ability to think fast

Skill development programmes that support a fast-track career progression

Apprenticeships at progressive skill levels available for all. 

The successful applicants should be able to demonstrate the following:

Responsible for providing an excellent customer experience to all members and guests of the Richmond Olympic Oval.

Participate in the recruitment, onboarding and orientation of the Member & Guest Experience auxiliary staff. Maintains accurate employee-related files.

Sets and tracks sales and customer service goals for the Member & Guest Experience team.

Maintain inventory of Member & Guest Experience admin supplies.

Provide administrative support to the Full-Time Member & Guest Experience team.

2+ years experience in leadership and/or supervisory role.