Front Desk - Guest Experience Expert
By Delta Hotels Thunder Bay At Thunder Bay, Ontario, Canada

Job Number 23089076 Job Category Rooms & Guest Services Operations Location Delta Hotels Thunder Bay, 2240 Sleeping Giant Parkway, Thunder Bay, ONT, Canada VIEW ON MAP Schedule ...

Are you passionate about providing exceptional customer service? Do you have a knack for making guests feel welcome and appreciated? We are looking for an enthusiastic Front Desk Guest Experience professional to join our team and help create a memorable experience for our guests. If this sounds like you, apply now!

Front Desk Guest Experience job is a customer service role that involves providing a welcoming and professional experience to guests at a hotel, resort, or other hospitality establishment. The job requires excellent customer service skills, a friendly and helpful attitude, and the ability to multitask.

What is Front Desk Guest Experience Skill Requirements?

• Excellent customer service skills
• Ability to multitask
• Ability to handle difficult customer situations
• Knowledge of hospitality industry standards
• Proficiency in computer systems
• Excellent communication skills

What is Front Desk Guest Experience Qualifications?

• High school diploma or equivalent
• Previous experience in customer service
• Knowledge of hospitality industry standards
• Ability to work independently and as part of a team

What is Front Desk Guest Experience Knowledge?

• Knowledge of hospitality industry standards
• Knowledge of customer service principles and practices
• Knowledge of computer systems

What is Front Desk Guest Experience Experience?

• Previous experience in customer service
• Previous experience in the hospitality industry

What is Front Desk Guest Experience Responsibilities?

• Greet guests upon arrival and provide them with information about the hotel
• Answer guests’ questions and address their concerns
• Handle check-in and check-out procedures
• Process payments and issue receipts
• Ensure the lobby and front desk area are clean and organized
• Assist with luggage and other guest requests