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Director Of Managed Services Jobs

Senior Vice President Of Services - It Managed Services
By Soroc Technology At Toronto, Ontario, Canada
Proven experience (12+ years) in senior leadership roles within the IT managed services industry.
Strong understanding of IT services, cloud technologies, cybersecurity, and infrastructure management.
Identify market trends, customer needs, and competitive landscape to formulate innovative service offerings.
Provide strategic direction to the service delivery teams, ensuring high-quality, efficient, and timely delivery of IT managed services to clients.
Develop and manage the services budget, including revenue forecasting, expense control, and profitability analysis.
Stay abreast of emerging technologies and trends in the IT managed services industry.
Ms Managed Services Consultant
By BackStretch Recruitment Group At Canada
Skillful management of 15-20 clients for tier-3 level support.
A minimum of 3 years of experience working for/within an MSP.
2-3 years of hands-on experience with Microsoft Azure.
Exceptional communication skills coupled with a clear understanding of the business value in both business and IT development.
Exhibit excellent customer service skills, consistently going above and beyond for our clients.
Proficiency of 3 years in Microsoft Office 365 – System-level administration.
Product Manager, Cloud & Managed Services
By March Networks At Ottawa, Ontario, Canada
Collaborating with others on the Product Management team to drive internal development activities through clear requirements for our service offering;
Proven background in a Product Management role with a minimum 5 years of experience
Practical knowledge of cloud-hosted products and managed service offerings
Experience in a B2B SaaS environment, with knowledge and experience in driving recurring monthly revenues from a cloud-based product
Strong capabilities in writing use cases and product requirements, then guiding them through development and release to market
Knowledge and experience in the video surveillance industry an asset
Customer Success Manager, Netsuite Managed Services
By BPM LLP At Canada
Strong project management and/or Customer Success skills, including experience with leading large initiatives.
Contribute to internal company initiatives, including mentoring resources and honing effective people management skills.
Lead project management activities, such as project planning / case management, creating work breakdown structures, and managing change control.
NetSuite implementation experience or managed services experience is required
Manage the solution delivery across all project phases including discovery, design, build, testing, training, and deployment.
Conduct fit/gap analyses to support system design and execution based on business requirements.
Managed Services Delivery Manager (Remote)
By Boomi At Canada
Experience in leading cross functional teams focused on incident management, escalation procedures and related disciplines
Maintain high performing service support functions with focus on Boomi Managed Services.
Manage a set of portfolio customers based on services lifecycle
AWS Cloud Practitioner Foundational or Microsoft Azure Fundamentals Certification
Excellent written and verbal communication skills
AWS Solution Architect Associate Certification
Software Developer, Custom Implementations & Managed Services - Vertigis (Viatec)
By BCJobs At Victoria, British Columbia, Canada
Knowledge of some of the following software technologies: C#, .NET, JavaScript, HTML5 and IIS
Strong written and verbal communication skills
Strong analytical, troubleshooting and problem-solving skills
3 or more years of development experience
Experience with the ArcGIS Platform (ArcGIS Server, ArcGIS Javascript API, Web AppBuilder, etc.)
Fair, equitable salaries, a good group benefits program, health spending account, RRSP matching, and profit sharing
Associate Cloud Managed Services Engineer
By MEGAZONECLOUD GLOBAL At Toronto, Ontario, Canada
Experience with ITIL processes and associated ITSM systems and service portals for Incident and Change Management.
Experience in a 24x7 managed services, hosted service company, or Network Operations Center environment.
Client relationship skills and experience managing vendors.
Basic knowledge of Cloud security and compliance controls
+1year Experience with cloud servers, services, and software or equivalent sys admin experience with on-prem server and virtualization environments.
Experience with Windows and Linux system administration, supporting and scaling virtual server cloud or on-prem environments, and solving network issues.
Managed Services Client Director
By Hitachi Vantara At Toronto, Ontario, Canada
Understand and adhere to the processes and responsibilities defined by the territory quality management system
Responsible for Service Delivery Excellence in a 7x24x365 operations environment. Service Delivery Management will report to this role.
Bachelors Degree or equivalent in IT Management or other related technology fields of study.
Liaise with GS Managed Services team for continuity of service and new service development.
Overall, ensure that all completion milestones are achieved, obtaining customer sign-off and acceptance certification
Manage or participate in any post project reviews, and feedback lessons learned as part of Hitachi process improvement
Project Coordinator, Managed Services
By Alida At Toronto, Ontario, Canada
Bonus: Prior experience in project management or online survey programming a plus, but not a requirement
Excellent time management, organizational, and problem-solving skills
Manage time efficiently to coordinate and execute project components, for multiple projects at a time in a deadline-driven, fast paced environment
Respond to shifts in project scope and effectively manage client expectations
Post-secondary educational degree (or working toward) with a focus in Business, Marketing, Market Research, or Communications
Liaise with internal teams and external vendors to ensure timely project completion
Manager, Managed Services, Epic
By Bell At Winnipeg, Manitoba, Canada
Experience and skill in project management concepts and best practices.
A post-secondary degree, diploma, or an equivalent combination of work experience and education/certification.
Responsible for staff management, including annual performance reviews, career development, and performance improvement plans.
Manage a team of highly skilled IT technicians to ensure effective resource utilization and deliver on our commitments to clients.
Prior experience working for a managed service provider, cloud provider, or IT service provider.
Proficient in ITIL and IT service management practices.
Cloud Managed Services Engineer
By MEGAZONECLOUD GLOBAL At Ontario, Canada
Experience with ITIL processes and associated ITSM systems and service portals for Incident and Change Management.
Experience in a 24x7 managed services, hosted service company, or Network Operations Center environment.
Client relationship skills and experience managing vendors.
Basic knowledge of Cloud security and compliance controls
Experience with Windows and Linux system administration, supporting and scaling virtual server cloud or on-prem environments, and solving network issues.
Operational knowledge of scripting languages.
Analyst - Managed Services Operations Centre (Msoc) - Analyste, Centre Opérations Des Services Gérés
By Equinix At Montreal, Quebec, Canada
Design and build tools to assist in operations management such as knowledge bases, capacity planning systems, etc.
Minimum 1 years network and/or virtualization experience in a data center and managed IT services environment.
Cisco CCNA, Microsoft MCSA/MCSE, Red Hat RHCT or other, Network+ or other network and OS related certifications or demonstrated experience preferred.
Monitor & investigate real time alerts on managed infrastructure/services.
Solid understanding and production experience with virtualization technologies (VMware, Citrix, Nutanix etc.)
Experience with multi-vendor hosted environments.

Are you an experienced IT professional looking to take your career to the next level? We are looking for a Director of Managed Services to join our team and lead our managed services division. You will be responsible for developing and executing our managed services strategy, driving customer success, and ensuring our team is delivering the highest quality of service. If you are a motivated leader with a passion for technology and customer service, this is the perfect opportunity for you!

Overview:

The Director of Managed Services is responsible for the overall management of the managed services team. This includes the development and implementation of strategies to ensure the delivery of high-quality managed services to clients. The Director of Managed Services will also be responsible for the day-to-day operations of the team, including the management of personnel, budgeting, and customer service.

Detailed Job Description:

The Director of Managed Services will be responsible for the overall management of the managed services team. This includes the development and implementation of strategies to ensure the delivery of high-quality managed services to clients. The Director of Managed Services will also be responsible for the day-to-day operations of the team, including the management of personnel, budgeting, and customer service. The Director of Managed Services will also be responsible for developing and maintaining relationships with clients and vendors, as well as ensuring that all managed services are delivered in a timely and cost-effective manner.

What is Director Of Managed Services Job Skills Required?

• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Ability to manage multiple projects and tasks simultaneously
• Ability to work independently and as part of a team
• Knowledge of managed services and related technologies
• Knowledge of budgeting and financial management
• Ability to develop and maintain relationships with clients and vendors

What is Director Of Managed Services Job Qualifications?

• Bachelor’s degree in Business Administration, Computer Science, or related field
• 5+ years of experience in managed services or related field
• Proven track record of successful project management
• Experience with customer service and vendor management
• Knowledge of ITIL and other service management frameworks

What is Director Of Managed Services Job Knowledge?

• Knowledge of managed services and related technologies
• Knowledge of budgeting and financial management
• Knowledge of ITIL and other service management frameworks
• Knowledge of customer service and vendor management

What is Director Of Managed Services Job Experience?

• 5+ years of experience in managed services or related field
• Proven track record of successful project management
• Experience with customer service and vendor management

What is Director Of Managed Services Job Responsibilities?

• Develop and implement strategies to ensure the delivery of high-quality managed services to clients
• Manage the day-to-day operations of the managed services team, including personnel, budgeting, and customer service
• Develop and maintain relationships with clients and vendors
• Ensure that all managed services are delivered in a timely and cost-effective manner
• Monitor and evaluate