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Desktop Problem Manager Jobs in Ontario

Assistant Defect Manager (Problem Manager) [Scotiabank]
By CareerBeacon At Ottawa, Ontario, Canada
Coordinate with Release Management and Vendor Management to understand and align on budget/costs
Coordinate final approval of defect resolution and timing working with CAB, Release Management and application teams
Identify opportunities for improvement of the defect management process, and implement those improvements
Support incident management processes in the identification of known issues
Strong quantitative skills, experience in developing dashboards, ad-hoc analysis and visualization tools
Understanding of customer behaviour, and experience in frontline customer service
Assistant Defect Manager (Problem Manager)
By MD Financial Management | Gestion financière MD At Ottawa, Ontario, Canada
Coordinate with Release Management and Vendor Management to understand and align on budget/costs
Coordinate final approval of defect resolution and timing working with CAB, Release Management and application teams
Identify opportunities for improvement of the defect management process, and implement those improvements
Support incident management processes in the identification of known issues
Strong quantitative skills, experience in developing dashboards, ad-hoc analysis and visualization tools
Understanding of customer behaviour, and experience in frontline customer service