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Customer Support Technician Jobs

Customer Technician Support Analyst - Permanent - 16460
By LRO Staffing At Ottawa, Ontario, Canada
Post secondary education in computer science or networking
Knowledge of IP and cloud networking architecture
Experience with Linux and Windows OS
1-2 years experience in a related role
Implementation and development of product and services
Must be eligible for government security clearance
Customer Support Technician Jobs
By Medical Engineers Recruitment At Canada

Strong knowledge of Hydraulics and Pneumatics is essential.

Technician, Customer Facing Jobs
By Cogeco Connexion At Niagara Falls, Ontario, Canada
College diploma or combination of equivalent education and experience.
Knowledge of and demonstrated experience in working with HFC Networks, Telephony, PSTN and PBX environments and troubleshooting techniques preferred.
Superior organizational and analytical skills with the ability to independently manage multiple priorities.
Experience in a related position an asset.
CATV System or relevant experience in the telecom industry preferred.
Installation experience with interconnect company or VoIP key system installation would be an asset.

Are you looking for a job that allows you to help people and make a difference? We are looking for a Customer Support Technician to join our team and provide exceptional customer service to our customers. You will be responsible for troubleshooting technical issues, providing technical support, and resolving customer inquiries. If you have a passion for helping people and a knack for problem-solving, this is the job for you!

A Customer Support Technician is responsible for providing technical assistance to customers who are having trouble with their products or services. They must be able to troubleshoot and diagnose problems, provide solutions, and answer customer questions.

What is Customer Support Technician Skills Required?

• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Ability to explain technical concepts to non-technical customers
• Excellent communication and interpersonal skills

What is Customer Support Technician Qualifications?

• High school diploma or equivalent
• Technical certification or degree in a related field is preferred
• Previous experience in customer service or technical support

What is Customer Support Technician Knowledge?

• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of network and internet technologies
• Knowledge of customer service software, databases, and tools

What is Customer Support Technician Experience?

• Previous experience in customer service or technical support
• Experience troubleshooting and diagnosing technical problems

What is Customer Support Technician Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Troubleshoot and diagnose technical problems
• Provide solutions to customer inquiries
• Document customer interactions and solutions
• Follow up with customers to ensure their inquiries are resolved
• Maintain customer service records