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Customer Services Officer Jobs in Quebec

Manager, Gene Therapies (Gtx) Customer Operations & Patients Services
By Novartis At Montreal, Quebec, Canada
Effectively manages external vendors and ensures smooth delivery of services to healthcare teams and patients/caregiver(s)
Minimum of 3 years in customer support (service) or patient facing experience is preferred
High level of emotional intelligence to manage complex and difficult stakeholder situations
Problem solving and analytical skills with a new solutions mindset .
Supports assigned hospital accounts across the country with a smooth and seamless treatment journey from patient identification to infusion/surgery
Proactively work on customer satisfaction, and collect feedback, insights, and identify opportunities for improvement

Are you looking for an exciting opportunity to provide exceptional customer service? We are currently seeking a Customer Services Officer to join our team! As a Customer Services Officer, you will be responsible for providing excellent customer service to our clients and helping them with their inquiries. If you have a passion for customer service and are looking for a rewarding career, this could be the perfect job for you!

Overview:

Customer Service Officers are responsible for providing excellent customer service to customers, responding to inquiries, resolving customer complaints, and providing information about products and services. They must be knowledgeable about the company’s products and services, and be able to effectively communicate with customers.

How To Become an Customer Services Officer:

To become a Customer Service Officer, you will need to have a high school diploma or equivalent. You may also need to have experience in customer service or a related field. Additionally, you will need to have strong communication and problem-solving skills.

Customer Services Officer Skills:

• Excellent customer service skills
• Strong communication skills
• Problem-solving skills
• Knowledge of the company’s products and services
• Ability to work in a fast-paced environment
• Ability to multi-task
• Ability to handle customer complaints
• Knowledge of computer systems and software

What is Customer Services Officer Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of the company’s products and services
• Knowledge of relevant computer systems and software
• Knowledge of customer service policies and procedures
• Knowledge of applicable laws and regulations

What is Customer Services Officer Responsibilities?

• Responding to customer inquiries and complaints
• Providing information about products and services
• Resolving customer complaints
• Processing customer orders
• Updating customer information in the system
• Maintaining customer records
• Assisting with sales and marketing initiatives

What is Customer Services Officer Experience?

• Previous experience in customer service or a related field
• Experience with customer service software
• Experience with sales and marketing initiatives

What is Customer Services Officer Qualifications?

• High school diploma or equivalent
• Relevant certifications or qualifications
• Ability to pass a background check

Customer Services Officer Education:

• High school diploma or equivalent
• Relevant certifications or qualifications
• Bachelor’s degree in business, marketing, or a related field

Tools to Help Customer Services Officer Work Better:

• Customer service software
• CRM software
• Live chat software
• Knowledge management software
• Automation software

Good Tips to Help Customer Services Officer Do More Effectively:

• Listen to customers and be empathetic
• Ask questions to better understand customer needs
• Provide accurate information
• Follow up with customers to ensure satisfaction
• Stay up to date on company products and services
• Use positive language and be polite

Common Customer Services Officer Interview Questions:

• What experience do you have in customer service?
• How do you handle difficult customer situations?
• What do you think makes a successful customer service representative?
• How do you stay up to date on company products and services?
• What do you think are the most important qualities for a customer service representative?