Customer service and sales representatives Jobs

Provide support in the management of customer merchandise returns (as needed);

Are you looking for a company that offers a great working atmosphere and great colleagues?

Provide information to the supervisor to document the technical support knowledge base;

DEP in sales consulting, customer service and/or equivalent relevant experience

Experience ideally in a B2B context

Knowledge of the MS Office suite

Develop and maintain a knowledge base of the evolving products and services.

Previous experience in customer service, sales, or other related fields.

Excellent written and verbal communication skills.

Handle customer inquiries and complaints via phone, email, or chat.

Provide information about products and services.

Document and update customer records based on interactions.

Present to families different benefits programs, enroll new clients, open new accounts

Excellent communication and interpersonal skills

Build trust with customer accounts through open and interactive communication

Schedule and attend virtual meetings using Zoom and other platforms

Monitor, identify, and mitigate account-level risks and up-sell opportunities

Align product and customer roadmaps, deliver customer renewals

Use the Salesforce customer relationship management (CRM) system to manage your lead funnel

Expert in time management, evaluating priorities, and accomplishing goals

We offer the possibility of getting paid daily of up to 50% of your salary

Company benefits including health and dental coverage (individual coverage paid 100% by the employer)

Identify the specific needs of customers and tailor solutions that fit their lifestyle delivering best-in-class customer service experience

Deliver best in class customer experience as an ambassador of the Bell brand

Manage and attend industry trade shows

Minimum 3 years’ experience in customer service within the apparel industry,

Handle customer complaints and provide appropriate solutions

Build, establish, and maintain customer relationships to grow sales

Analyze customer needs for additional sales opportunities

Prospect for new accounts, identify, implement and report on new business opportunities