Customer Service Representative (Inuvik)
By NTPC – Northwest Territories Power Corporation At Inuvik, Northwest Territories, Canada
Good communication skills, both oral and written
Must manage time effectively, organize and prioritize multiple tasks and meet deadlines.
Act as main point of contact between customers and the Power Corporation
Accept payments and accurately enter on account.
Respond in a comprehensive manner to all customer inquires in person, over the phone and by written communication.
Accurate and timely completion of customer service orders.

Are you looking for a job that offers great customer service and a chance to make a difference? We are looking for an enthusiastic Customer Service Representative to join our team and provide exceptional customer service to our clients. If you have a passion for helping people and providing excellent customer service, this is the job for you!

What is Customer Service Representative Skill Requirements?

• Excellent communication and interpersonal skills
• Ability to multi-task and prioritize tasks
• Ability to work in a fast-paced environment
• Ability to remain calm and professional in difficult situations
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications

What is Customer Service Representative Qualifications?

• High school diploma or equivalent
• Previous experience in customer service or related field
• Certification in customer service or related field (preferred)

What is Customer Service Representative Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of customer service software, databases, and tools

What is Customer Service Representative Experience?

• Previous experience in customer service or related field
• Experience with customer service software, databases, and tools

What is Customer Service Representative Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Resolve customer complaints and escalate issues to management as needed
• Provide accurate information about products and services
• Process orders, forms, and applications
• Identify and suggest possible improvements on procedures
• Follow up with customers to ensure their satisfaction