Customer Service Center Manager Jobs

5+ years of experience managing a call center, sales, and customer service-type roles, ideally in a remote setting

5+ years using online sales / order management systems

Maintain a deep understanding of the product offerings and be able to communicate that information to customers and agents

Manage and develop the call center Customer Support Agents

Continuously be focused on ways to improve our customer experience

Analyze customer experience data and compile accurate reports on product feedback and customer service stats to present in key stakeholder meetings

A minimum of two years of relevant experience

For vacant positions available in Quebec, please note that knowledge of French is required.

The work arrangement for the position is hybrid work

Temporary work: scheduled to end on July 26, 2024

Number of jobs available: 2

Attestation of College Studies in a related field

•5+ years of proven operations or distribution management experience required.

. We are currently seeking a highly skilled and motivated individual for the position of

•Must have a comprehensive knowledge of warehouse operations.

•Must possess excellent verbal and written communication skills along with exceptional interpersonal skills.

•Working knowledge of SAP WMS preferred

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Expertise knowledge of markets, technologies, trends, product management practices, and big picture thinking.

Experience as a Chief Product Officer.

Proven knowledge of Chief Product Officer oriented best practices.

Conduct research and analysis targeting Chief Product Officers at Technology and Service Providers.

Work collaboratively as part of a globally distributed team of analysts.

Deliver high quality actionable advice through a variety of media, focused on the specific needs of Chief Product Officers.

Excellent organizational, time management, and multitasking abilities

Proficient in data entry skills

Assists with managing operational risk by performing daily audits in accordance to CSCBX requirements and guidelines.

Good analytical, problem solving and troubleshooting skills

Experience in relevant computer applications and contact center systems

Strong oral and written communication skills

5+ years of proven operations or distribution management experience required.

Must have a comprehensive knowledge of warehouse operations.

Working knowledge of SAP WMS preferred

Job Title- CSC (Customer Service Center) Manager

Bachelor's degree in engineering, business administration, or related degree preferred.

Location- Toronto, Ontario L5R 3E9

5+ years of proven operations or distribution management experience required.

•5+ years of proven operations or distribution management experience required.

Must have a comprehensive knowledge of warehouse operations.

Working knowledge of SAP WMS preferred

Job Title: Customer Service Center Manager

Description of Duties and Responsibilities: