Customer Service Call Centre Representative Jobs in Haldimand County, Ontario

Experience with CX One and Workforce Management Tools

Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies

(This is a 100% remote position - the full flexibility to work from home!)

Positive attitude and experience in leading/managing teams in a call centre environment

Excellent oral and written communication skills

Excellent analysis and organization skills

•1-3 years of direct Customer Service experience in a Call Centre environment

•Strong knowledge of the Northern Reflections brand

•Exceptional Customer Service & Selling Skills

•Strong communication skills – written and verbal

•Strong computer skills including Microsoft Office, Microsoft Word and Excel

•Knowledge & understanding of using multiple databases – NAV, Five 9, Big Commerce

Experience with CX One and Workforce Management Tools

Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies

(This is a 100% remote position - the full flexibility to work from home!)

Positive attitude and experience in leading/managing teams in a call centre environment

Excellent oral and written communication skills

Excellent analysis and organization skills

Experience with CX One and Workforce Management Tools

Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies

(This is a 100% remote position - the full flexibility to work from home!)

Positive attitude and experience in leading/managing teams in a call centre environment

Excellent oral and written communication skills

Excellent analysis and organization skills

Full benefits eligibility on DAY 1. Includes employer paid health and dental coverage.

Paid, best-in-class, trainer-lead, remote training beginning on your first day.

We’ve reduced our physical corporate office footprint, reflecting our commitment to be remote/hybrid first.

You have at least 6 months of customer service experience.

Excellent oral and written communication skills in English and French required.

Strong knowledge of PCs, and proficiency in MS Word, Excel, and Outlook are an asset.

Assist where required with the blocking of areas or parking spaces as per the requirements of the property manager

Changes may be made to this schedule are subject to operational requirements.

Ensure positive experiences for all REEF partners and clients

Work effectively as a team with your Area Manager and Co-Workers

Excellent communication and interpersonal skills

Hands on working knowledge of parking equipment and related software

Have proven customer service skills through work or community involvement

Have strong technical skills and the ability to promote digital and self-service banking options to our customers

Internal training to support your career growth and enhance your skills

A competitive compensation and benefits package

Taking a proactive approach to discovering our customer's needs and listening to understand what they are asking for

Processing day to day transactions

Experience with CX One and Workforce Management Tools

Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies

(This is a 100% remote position - the full flexibility to work from home!)

Positive attitude and experience in leading/managing teams in a call centre environment

Excellent oral and written communication skills

Excellent analysis and organization skills

Experience with CX One and Workforce Management Tools

Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies

(This is a 100% remote position - the full flexibility to work from home!)

Positive attitude and experience in leading/managing teams in a call centre environment

Excellent oral and written communication skills

Excellent analysis and organization skills

Experience with CX One and Workforce Management Tools

Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies

(This is a 100% remote position - the full flexibility to work from home!)

Positive attitude and experience in leading/managing teams in a call centre environment

Excellent oral and written communication skills

Excellent analysis and organization skills

Experience with CX One and Workforce Management Tools

Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies

(This is a 100% remote position - the full flexibility to work from home!)

Positive attitude and experience in leading/managing teams in a call centre environment

Excellent oral and written communication skills

Excellent analysis and organization skills

Experience with CX One and Workforce Management Tools

Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies

(This is a 100% remote position - the full flexibility to work from home!)

Positive attitude and experience in leading/managing teams in a call centre environment

Excellent oral and written communication skills

Excellent analysis and organization skills

Experience with CX One and Workforce Management Tools

Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies

(This is a 100% remote position - the full flexibility to work from home!)

Positive attitude and experience in leading/managing teams in a call centre environment

Excellent oral and written communication skills

Excellent analysis and organization skills

Experience with CX One and Workforce Management Tools

Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies

(This is a 100% remote position - the full flexibility to work from home!)

Positive attitude and experience in leading/managing teams in a call centre environment

Excellent oral and written communication skills

Excellent analysis and organization skills

Experience with CX One and Workforce Management Tools

Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies

(This is a 100% remote position - the full flexibility to work from home!)

Positive attitude and experience in leading/managing teams in a call centre environment

Excellent oral and written communication skills

Excellent analysis and organization skills

Experience with CX One and Workforce Management Tools

Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies

(This is a 100% remote position - the full flexibility to work from home!)

Positive attitude and experience in leading/managing teams in a call centre environment

Excellent oral and written communication skills

Excellent analysis and organization skills

Experience with CX One and Workforce Management Tools

Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies

(This is a 100% remote position - the full flexibility to work from home!)

Positive attitude and experience in leading/managing teams in a call centre environment

Excellent oral and written communication skills

Excellent analysis and organization skills

Experience with CX One and Workforce Management Tools

Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies

(This is a 100% remote position - the full flexibility to work from home!)

Positive attitude and experience in leading/managing teams in a call centre environment

Excellent oral and written communication skills

Excellent analysis and organization skills

Assist where required with the blocking of areas or parking spaces as per the requirements of the property manager

Changes may be made to this schedule is subject to operational requirements.

Ensure positive experiences for all REEF partners and clients

Work effectively as a team with your Area Manager and Co-Workers

Excellent communication and interpersonal skills

Hands on working knowledge of parking equipment and related software

Assist where required with the blocking of areas or parking spaces as per the requirements of the property manager

Changes may be made to this schedule are subject to operational requirements.

Ensure positive experiences for all REEF partners and clients

Work effectively as a team with your Area Manager and Co-Workers

Excellent communication and interpersonal skills

Hands on working knowledge of parking equipment and related software

Detail-oriented, organized with excellent analytical and problem-solving skills

Excellent interpersonal, verbal and written communication skills in English

Working knowledge of Microsoft Office: Excel, Outlook and Word

Minimum completion of high school or equivalent education

Minimum 4 years Customer Service Experience

Minimum 2 years Call Centre Experience

Office Administration, Public Relations or Business Diploma or an equivalent combination of education and experience

Proven desktop skills required including knowledge of Microsoft Suite of products

Act as Ontario Northland’s front-of-house representative at the corporate head office creating positive customer experiences during every interaction

Commitment to developing and maintaining knowledge of all Ontario Northland’s products and services, in particular corporate services updates that impact employees

Knowledge of Ontario Northland procedures and organization structure, privacy and security protocols

3 -5 years’ experience in a front facing customer service role or retail sales