Customer Service Call Centre Representative Jobs in British Columbia

Have proven customer service skills through work or community involvement

Have strong technical skills and the ability to promote digital and self-service banking options to our customers

Internal training to support your career growth and enhance your skills

A competitive compensation and benefits package

Taking a proactive approach to discovering our customer's needs and listening to understand what they are asking for

Processing day to day transactions

Experience with CX One and Workforce Management Tools

Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies

(This is a 100% remote position - the full flexibility to work from home!)

Positive attitude and experience in leading/managing teams in a call centre environment

Excellent oral and written communication skills

Excellent analysis and organization skills

Experience with CX One and Workforce Management Tools

Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies

(This is a 100% remote position - the full flexibility to work from home!)

Positive attitude and experience in leading/managing teams in a call centre environment

Excellent oral and written communication skills

Excellent analysis and organization skills

Detail-oriented, organized with excellent analytical and problem-solving skills

Excellent interpersonal, verbal and written communication skills in English

Working knowledge of Microsoft Office: Excel, Outlook and Word

Minimum completion of high school or equivalent education

Minimum 4 years Customer Service Experience

Minimum 2 years Call Centre Experience

Provide a world-class customer service experience with every interaction

Excellent verbal and written communication skills

Strong interpersonal skills with the ability to work independently and within a team environment

Skilled in MS Office (Word, Excel, Outlook), along with strong keyboarding skills

Respond to inbound calls from a variety of Health Care Providers

Identify and assess the caller’s needs

Use critical thinking and decision-making skills to handle back-to-back interactions in a fast-paced, multi-tasking environment

Demonstrate empathy and excellent listening skills

High school diploma or equivalent certification

Previous experience in a high-volume, fast-paced environment

Superior interpersonal, verbal, and written communication skills

Designated quiet workspace at home, with a reliable high-speed wired internet connection

Commitment to providing a safe, stress-free and friendly passenger experience

Clear and effective communication skills with demonstrated ability to have difficult conversations

Check-in passengers, issue boarding passes, verify immigration documents

Check baggage and collect excess baggage/overweight charges

Answer calls, book, change and cancel flight reservations

Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options

Commitment to providing a safe, stress-free and friendly passenger experience

Clear and effective communication skills with demonstrated ability to have difficult conversations

Respond to phone inquiries regarding fares, schedules, routings, etc.

Book, change and cancel flight reservations

Resolve service disruption issues over the phone and in person, determining alternative flight options

Check-in passengers, issue boarding passes, verify immigration documents