Customer Quality Representative Jobs

General technical knowledge in blade manufacturing and experience quality check points and firewalls.

A bachelor or master’s degree in engineering with experience in handling customers

A minimum of 10 years’ experience in working in Manufacturing, preferable more than 5 years’ experience working with Customers directly.

International experience and cultural awareness

Strong English language skill (verbal and writing)

Manages competing priorities and actively removes obstacles to meet validated customer needs

Marketing and/or brand management experience, including content management experience is a plus

Audit and resolve support tickets submitted by Travel Agents to identify any gaps in the process and/or agent knowledge and skill

Extensive customer service and/or sales experience

Training experience is a plus

This is a remote position based in Canada or the US.

Apply business process and policy into while auditing exchanges between Travel Agents and Clients

Knowledge of ISO 9001 or equivalent quality management standards.

Administer the non-conformance management and closure process.

Experience with reviewing and interpreting specifications, standards, codes, drawings, and statutory requirements.

Excellent understanding of project execution, especially in an EPCM environment with a strong materials management focus.

Previous experience with manufacturing quality control and quality assurance.

Good knowledge of industry standards and regulations to be applied for inspection and testing activities.

Manage a goodwill budget controlled by the field force used to promote customer satisfaction.

Minimum of 10 years of related automotive service experience

Experience developing people and teams, with proven track record of strong cross functional collaboration with internal and external parties

A Collision center program focussed on repair quality, revenue development and customer convenience, and integrated within the VCFS lease return framework.

A parts ecommerce strategy that supports the broader implementation of One Price Promise Principles

Assurance programs designed to support retention and owner loyalty

Manage the Progressive Acceptance process with assigned Customers

Manage the rectification of Customer Acceptance snags with the delivery team.

You hold a university or college degree/diploma in aviation and/or engineering, or equivalent experience

You have the proven ability to mobilize other functions to respond to customer needs, role modeling Amazing Customer Experience best practices

You possess superior negotiation and conflict resolution skills

You have knowledge of Bombardier manufacturing systems