Customer Operations Coordinator Jobs
Director, Customer Operations Jobs
By Auvik
At Waterloo, Ontario, Canada
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Customer Operations Coordinator Jobs
By InfoSec Global
At Canada
Are you looking for a role that combines customer service and operations? We are looking for a Customer Operations Coordinator to join our team! You will be responsible for providing exceptional customer service, managing customer orders, and ensuring operational excellence. If you have a passion for customer service and operations, this is the job for you!
Overview The Customer Operations Coordinator is responsible for providing excellent customer service and support to customers. This role requires strong communication and problem-solving skills, as well as a commitment to customer satisfaction. The Customer Operations Coordinator is responsible for managing customer inquiries, resolving customer issues, and providing customer service support. Detailed Job Description The Customer Operations Coordinator is responsible for providing excellent customer service and support to customers. This includes responding to customer inquiries, resolving customer issues, and providing customer service support. The Customer Operations Coordinator is also responsible for managing customer accounts, processing orders, and providing customer feedback. The Customer Operations Coordinator must be able to effectively communicate with customers and provide timely and accurate information. Job Skills Required• Excellent customer service and communication skills
• Ability to multi-task and prioritize tasks
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) systems
• Proficiency in Microsoft Office Suite
Job Qualifications
• Bachelor’s degree in Business Administration, Marketing, or related field
• At least two years of customer service experience
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) systems
• Proficiency in Microsoft Office Suite
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer service software and tools
• Knowledge of customer service best practices
Job Experience
• At least two years of customer service experience
• Experience in a customer service role
• Experience in a customer-facing role
• Experience in a customer support role
Job Responsibilities
• Respond to customer inquiries and provide customer service support
• Manage customer accounts and process orders
• Resolve customer issues and provide customer feedback
• Monitor customer service performance and provide feedback
• Maintain customer records and update customer information
• Provide customer service training and support to staff
• Develop customer service policies and procedures
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