Customer Experience Excellence Manager Jobs in British Columbia

• 5 years experience in Product Management or similar roles

• Work collaboratively with the cross functional teams to create a unified Digital Experience

• Work closely with Support, Sales Operations, Marketing, Finance to gather customer feedback and introduce product updates.

• Problem Solving skills and ability to think outside the box

• Experience with CRM or Salesforce and/or Tableau is preferred

• Interview internal and external stakeholders to map the Product Lifecycle from inception to end of life.

Evaluating and promoting effective processes for Project Management, from initial contract award to project conclusion, including interaction between various corporate departments

Reporting on, and management of Key Performance Indicators related to project execution and client satisfaction

Chairing Monthly Management meetings, and Quarterly Development Reviews

Participating with senior management including Weekly Standup, Monthly Onsite, Quarterly Offsite and Annual Business Planning

Arbitrate and negotiate at the appropriate level (with customers, suppliers and internal functional management) without unduly requiring higher-level intervention

Hiring, mentoring and managing the performance of Project Managers, Project Coordinators and technical resources

Sound knowledge of processes management, business and operational functions including banking solutions and concepts

A go-getter with strong organizational, planning and time management skills

Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed

Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way

Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives

Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed

Collaborate with various cross-functional teams, including (but not limited to) Operations, Product, Tooling, Analytics, Knowledge Management, Training and Workforce Management

6+ years of proven experience in Program Management, Customer Support Operations or Product Operations

Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously

Previous experience in Tech, Crypto, Finance or Fintech

Excellent analytical and problem-solving abilities, with a data-driven mindset

Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams

Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs

Manage and execute shrink and safety programs

Serve as Manager on Duty (MOD)

Acknowledge customers, help locate the product and provide solutions

Manage and execute the shrink and safety programs

To review a comprehensive list of benefits, please visit

Reviewing CSI and creating reports for Managers

Follow up with sales and service customers

Engaging with customers while they are on site (providing drinks and snacks, etc)

Social media (creating and posting) and managing giveaways/prizes

Can work independently and as part of a team

Customer Service: 2 years (preferred)

Perform other duties and responsibilities as required or requested by management.

Experience working in E-Commerce, Customer Service or Digital Sales.

High attention to detail and exceptional organizational skills.

Excellent communication skills, both written and verbal.

Knowledge of ERP systems and third-party logistics (3PL) processes is advantageous.

Strong problem-solving abilities and a proactive approach to addressing challenges.

Do you have a Bachelor's Degree in Education, Sports Management, Human Resources or equivalent? (OCTs preferred)

Do you have a minimum of 2 years experience in facility/store management?

Do you have out of this world customer service, team management and sales skills?

Do you possess exceptional time-management, delegation and prioritization skills?

Do you have a knack for creative marketing and social media management?

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