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Customer Escalation Manager Jobs

Escalation Analyst Jobs
By Uberflip At Toronto, Ontario, Canada
Working knowledge of Google Analytics, Google Tag Manager and Data Layer concepts
1-3 years of experience in a technical support role (preferably in a B2B/Enterprise environment)
Proven experience managing client issues and escalations and working cross-functionally to deliver impactful solutions
Working knowledge of APIs and using them to integrate applications/platforms
Hands-on/practical experience in Web Development and programming using HTML, CSS and Javascript
Competitive Health Benefits for you and your family starting day one
Gestionnaire D'escalade De Support - Support Escalation Manager
By Microsoft At Montreal, Quebec, Canada
Organizational skills to manage effective escalation within different Microsoft departments.
Delivering a high-quality customer and partner experience through timely and effective resolution of customer’s issues in the quickest way possible.
Stepping up to take on challenges by acting as Crisis Manager in catastrophic outage situations.
Une certification ITIL et PMP est souhaitable.
7+ years technology industry, customer service, or related experience
OR Bachelor's Degree in technology, business, or related field AND 4+ years technology industry, customer service, or related experience
Escalation Specialist Jobs
By ICONMA At Canada
Excellent time management, negotiation and conflict resolution skills.
Effective communication in the context of stakeholders management as well as external customers.
You efficiently analyze new challenges, and quickly learn the additional skills and techniques needed to succeed.
3+ years experience in high-touch CS role required
This critical, high visibility role requires taking a consultative, personalized and anticipatory approach to
forging and maintaining executive relationships while balancing a community first mindset.
Escalation Technician Jobs
By SearchLabs At Guelph, Ontario, Canada
Proactive and reactive IT support
Advanced troubleshooting for client issues
Guiding and mentoring technical support team members
On-premise and Azure server environments
Windows, including O365 and related Microsoft products
Escalation Specialist Jobs
By Pearson At Toronto, Ontario, Canada
Experience working in a CRM (customer relationship management) system, Salesforce CRM experience a must
Proven excellent organizational and time management skills with the ability to meet multiple deadlines
Effectively take control and manage escalated/challenging situations to ensure a positive customer experience
Manage sales team information needs (Inventory questions, order changes, customer facing system issues, etc.)
Collaborating with internal teams to provide a better customer service experience
Assist with training and feedback to remote teams
Customer Service Representative, Help/Escalation Desk
By Bell At Montreal, Quebec, Canada
Excellent management of priorities (organization and planning)
Recent experience as a customer service representative with the Small and Medium or Medium Business Markets.
Adaptability and ability to manage change (continually changing priorities/tasks)
Ability to manage several tasks at once
Strong abilities in active listening, empathy and win-win negotiations.
Extensive knowledge of small and medium business products and business solutions and related processes
Escalation Manager Jobs
By MongoDB At Toronto, Ontario, Canada
Ensuring that our Follow-the-Sun model is effectively and consistently utilized to resolve managed escalations
Deliver timely and high quality incident resolution focused on root cause analysis, prevention, and knowledge transfer of learnings from the issue
Identify, manage and record escalation trends
Responsible for managing a small number of long-running, high-impact escalations
Mapping all customer points of contact and their role in the escalation
Setting and resetting customer expectations on status and timelines

Are you looking for an exciting and challenging role in customer service? We are looking for a Customer Escalation Manager to join our team and help us provide exceptional customer service. You will be responsible for managing customer escalations, resolving customer issues, and ensuring customer satisfaction. If you have a passion for customer service and are looking for an opportunity to make a difference, this is the job for you!

Overview:

The Customer Escalation Manager is responsible for managing customer escalations and ensuring customer satisfaction. This role requires excellent customer service skills, problem-solving abilities, and the ability to effectively manage customer expectations. The Customer Escalation Manager will be responsible for resolving customer issues in a timely and efficient manner, while maintaining a high level of customer satisfaction.

Detailed Job Description:

The Customer Escalation Manager will be responsible for managing customer escalations and ensuring customer satisfaction. This role requires excellent customer service skills, problem-solving abilities, and the ability to effectively manage customer expectations. The Customer Escalation Manager will be responsible for resolving customer issues in a timely and efficient manner, while maintaining a high level of customer satisfaction. The Customer Escalation Manager will be responsible for:

• Responding to customer inquiries and complaints in a timely and professional manner
• Investigating customer issues and escalating them to the appropriate department
• Working with other departments to ensure customer issues are resolved in a timely manner
• Developing and implementing customer service policies and procedures
• Monitoring customer feedback and providing reports to management
• Developing and maintaining relationships with customers
• Identifying areas for improvement in customer service

What is Customer Escalation Manager Job Skills Required?

• Excellent customer service skills
• Excellent problem-solving skills
• Excellent communication skills
• Ability to manage customer expectations
• Ability to work independently and as part of a team
• Ability to work under pressure
• Ability to multitask
• Knowledge of customer service policies and procedures

What is Customer Escalation Manager Job Qualifications?

• Bachelor’s degree in Business Administration, Customer Service, or related field
• At least 3 years of experience in customer service or related field
• Knowledge of customer service software and tools
• Knowledge of customer service best practices

What is Customer Escalation Manager Job Knowledge?

• Knowledge of customer service policies and procedures
• Knowledge of customer service software and tools
• Knowledge of customer service best practices
• Knowledge of customer service trends

What is Customer Escalation Manager Job Experience?

• At least 3 years of experience in customer service or related field
• Experience in managing customer escalations
• Experience in developing and implementing customer service policies and procedures
• Experience in monitoring customer feedback

What is Customer Escalation Manager Job Responsibilities?

• Responding to customer inquiries and complaints in a timely and professional manner
• Investigating customer issues and escalating them to the appropriate department
• Working with other departments