Customer Aqusition Expert Jobs

Strong computer skills and experience working with Windows 10, Microsoft Outlook and other Microsoft Products

You'll maintain an updated knowledge of the organization's product, services, and customer service policies

You'll keep customers updated on progress of their claims, service parts requests, shipping dates, quality issues, availability, pricing, and product knowledge

Minimum two (2) years of experience working as a Customer Care Specialist, Agent, or Account Representative (preferred)

Excellent reading, written and verbal language skills (English)

Previous experience working with a ticketing system similar to Zoho Desk or Mapics-AS400

Specialized knowledge or training in your designated field, without the need for training from us

Excellent verbal and written communication skills

Minimum of 5 years experience practicing law

Answer inbound customer questions via chat, text, or video within our JustAnswer platform

Leverage your professional expertise to provide guidance to customers

Utilize your outstanding customer service by showcasing your expertise in your designated field, fostering trust, and growing customer satisfaction

Excellent time management skills and ability to prioritize tasks

Assist with management of customer subscriptions, marketing promotions and sales initiatives.

Other duties and responsibilities as required.

At least 2 years customer success experience using a CRM tool

Excellent communication and interpersonal skills, with proven ability to work effectively both independently and as a positive contributor to the team.

Strong computer skills and the ability to adapt to different IT systems.

Bachelor's degree in marketing, business, or a related field (or equivalent practical experience).

Proven experience in customer acquisition, preferably in a DTC or e-commerce environment.

Strong knowledge of digital marketing channels, including paid search, social media advertising, email marketing, and SEO.

Excellent written and verbal communication skills.

Creative problem-solving abilities and a proactive approach to tackling challenges.

Proficiency in using marketing analytics tools, such as Google Analytics, to track and measure campaign performance.

Existing knowledge/user experience with Avid’s Video Editing systems, Cloud solutions, Storage, Asset Management, etc., a plus.

Provides input to Product Management teams related to customer requirements

Provides expert technical support on products throughout the customers Avid workflow, including editing, storage, asset management, cloud-based solutions, and news production

Provides direct access to Avid Engineering, Product Management, Professional Services, and subject matter experts

Creates and manages support cases in Avid’s case management system as appropriate

Liaises with appropriate Avid management periodically to ensure visibility