Contact Center Customer Experience Manager Jobs

A minimum of two years of relevant experience

For vacant positions available in Quebec, please note that knowledge of French is required.

The work arrangement for the position is hybrid work

Temporary work: scheduled to end on July 26, 2024

Number of jobs available: 2

Attestation of College Studies in a related field

•5+ years of proven operations or distribution management experience required.

. We are currently seeking a highly skilled and motivated individual for the position of

•Must have a comprehensive knowledge of warehouse operations.

•Must possess excellent verbal and written communication skills along with exceptional interpersonal skills.

•Working knowledge of SAP WMS preferred

I hope this email finds you well.

Expertise knowledge of markets, technologies, trends, product management practices, and big picture thinking.

Experience as a Chief Product Officer.

Proven knowledge of Chief Product Officer oriented best practices.

Conduct research and analysis targeting Chief Product Officers at Technology and Service Providers.

Work collaboratively as part of a globally distributed team of analysts.

Deliver high quality actionable advice through a variety of media, focused on the specific needs of Chief Product Officers.

Holding meaningful conversations to understand their needs and offer the right products/services to meet them

Positive, enthusiastic attitude with strong people skills

Excellent Communication skills; Fluency in English and/or French (oral and written)

Speaking to customers in a high volume, fast paced environment

Quickly identify and solve problems on the spot to address account inquiries while providing technical and troubleshooting support

Spending time with your leader engaging in career coaching and learning activities to accelerate your growth

5+ years of proven operations or distribution management experience required.

Must have a comprehensive knowledge of warehouse operations.

Working knowledge of SAP WMS preferred

Job Title- CSC (Customer Service Center) Manager

Bachelor's degree in engineering, business administration, or related degree preferred.

Location- Toronto, Ontario L5R 3E9

5+ years of proven operations or distribution management experience required.

•5+ years of proven operations or distribution management experience required.

Must have a comprehensive knowledge of warehouse operations.

Working knowledge of SAP WMS preferred

Job Title: Customer Service Center Manager

Description of Duties and Responsibilities:

Knowledge of competitive marketplace and trends in product offerings.

Escalates complex or unresolved customer situations to managers as required.

Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations in a professional manner.

Manages all transactional outcomes of customer calls or refers to appropriate internal business groups.

Broader work or accountabilities may be assigned as needed.

High school diploma or equivalent work experience.

The chops to effortlessly manage a world-class call center - and you can prove it!

Hybrid work environment (we work from home 2 days a week)

Why you're the best Customer Service, Manager for this role. Give quantifiable examples of related achievements.

Live in Vancouver (hybrid work schedule)

7+ amazing years under your belt in a Customer Service environment.

A solid track record of improving NPS & CSAT status.

Prior military move management experience.

Continually maintain a working knowledge of all services and requirements for processing customer orders.

Experience managing direct reports in a multi-channel remote contact center environment.

Leadership skills to manage and drive solutions; must be able to deliver sustainable results.

Leading a Customer Services team to deliver superior customer service, by satisfying key requirements of customers and key company stakeholders.

Bachelor’s degree or equivalent experience in lieu of degree