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Complaints Officer Jobs

Complaints Coordinator Jobs
By Hays At Toronto, Ontario, Canada
1 to 2 years of work experience
Excellent written and verbal communication skills in English.
Proficient in Excel – Macros
Love to work in a fast-past environment and able to take initiatives.
Ability to demonstrate attention to detail.
Has achieved a high level of productivity in past roles.
Investigator, Complaints & Assessment Jobs
By Alberta Securities Commission At Calgary, Alberta, Canada
Proven experience in a team environment demonstrating professionalism, confidentiality, problem-solving, critical thinking skills, and innovation.
A minimum of four years of professional experience in a financial, regulatory, or compliance role.
Strong oral and written communication skills.
Excellent research and analytical skills and the ability to make time-sensitive recommendations in a high-volume environment.
Superior listening and facilitation skills with an excellent phone manner and a high level of customer service.
Entering case details, evidence and records into relevant databases.
Complaints Associate Jobs
By Motif Labs At Aylmer, Ontario, Canada
Review batch records and Certificates of Analysis, ensuring that product meets quality and regulatory requirements
Other Quality Assurance and Regulatory Affairs job duties as assigned
Highly organized with attention to detail for successfully satisfying diverse responsibilities
Strong written and verbal communication skills
Previous work experience in the Canadian cannabis industry
Experience in a customer service role or working in the pharmaceutical and/or food and beverage industry
Complaints Investigator, Fraud Customer Care Unit
By BMO At Toronto, Ontario, Canada
Specialized knowledge from education and/or business experience.
Develops and maintains an understanding of the financial crime management processes, frameworks and techniques.
Knowledge of risk and regulatory requirements as they apply to financial crimes is an asset.
Analyzes and assesses incidents or cases that may be complex and require knowledge on several different product lines.
Broader work or accountabilities may be assigned as needed.
Knowledge of banking products, services, processes, and organization is an asset.
Executive Complaints Handler Jobs
By Verastar At Rutherglen, Ontario, Canada
Previous expert experience utilising customer information management systems essential
Using your exceptional in-depth working knowledge of complaints handling, ensure that activity complies with regulatory requirements, GDPR and quality standards
Two years’ experience in investigating and resolving high level complaints in a high performing and technically skilled role.
Proven experience in handling a demanding caseload in a highly skilled and fast paced environment.
Previous experience working in a technically skilled role within the Telecoms, energy or water industry is essential
Prepare and submit Ombudsman/third party case files to a high standard whilst considering customer experience and commercial aspects associated to Verastar
Patient Safety And Complaints Associate
By Eli Lilly and Company At Toronto, Ontario, Canada

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the ...

Chief Complaints And Regulatory Affairs Officer & Head Of Corporate Compliance
By American Express At Toronto, Ontario, Canada
Talent development and people leadership. Lead, recruit, manage, develop, mentor, empower and review performance and talent assessment of Compliance personnel.
Experience dealing with US banking regulators would be considered an asset.
Experience operating in a regulated environment. Strong banking experience preferred.
Previous experience as Ombudsperson or leading a complaints resolution function would be considered an asset.
The incumbent must have experience in helping define and document policies, procedures and process flows.
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Complaints Management Specialist Jobs
By HomeEquity Bank At Toronto, Ontario, Canada
Receive and manage customer complaints via various communication channels (phone, email)
Monitor and analyze complaint trends and provide feedback as necessary to the customer experience leadership team
Progressive experience in a complaint handling or conflict resolution role
Advanced verbal, written and interpersonal communication skills required to effectively communicate with all levels of employees and customers
Strong analytical and problem-solving skills with ability to investigate complaints and identify root causes.
Forward thinking problem solver with strong analytical and decision-making skills
Escalations & Complaints Case Handler
By M Group Services At Langley, British Columbia, Canada
Access to our Employee Assistance Programme
Opportunities to progress in a successful company
The option to take out Personal Accident Insurance
The ability to partake in Payroll giving
25 days' annual leave plus 8 days' bank holiday
Enhanced Maternity & Paternity policy
Bilingual Manager, Client Complaints Office (French And English)
By HSBC At Greater Montreal, Quebec, Canada
Influence the overall customer experience base on the information and analysis of complaints
Ensure that all complaint letters are completed and issued in accordance with regulatory requirements
Complete other responsibilities, as assigned.
Minimum of 5 years proven and progressive customer experience or equivalent
Bachelor’s degree in business, related field or equivalent experience
Strong knowledge of the customer service concept and its impact on customer relationships