Complaints Management Specialist Jobs

1 to 2 years of work experience

Excellent written and verbal communication skills in English.

Proficient in Excel – Macros

Love to work in a fast-past environment and able to take initiatives.

Ability to demonstrate attention to detail.

Has achieved a high level of productivity in past roles.

Proven experience in a team environment demonstrating professionalism, confidentiality, problem-solving, critical thinking skills, and innovation.

A minimum of four years of professional experience in a financial, regulatory, or compliance role.

Strong oral and written communication skills.

Excellent research and analytical skills and the ability to make time-sensitive recommendations in a high-volume environment.

Superior listening and facilitation skills with an excellent phone manner and a high level of customer service.

Entering case details, evidence and records into relevant databases.

Review batch records and Certificates of Analysis, ensuring that product meets quality and regulatory requirements

Other Quality Assurance and Regulatory Affairs job duties as assigned

Highly organized with attention to detail for successfully satisfying diverse responsibilities

Strong written and verbal communication skills

Previous work experience in the Canadian cannabis industry

Experience in a customer service role or working in the pharmaceutical and/or food and beverage industry

Previous expert experience utilising customer information management systems essential

Using your exceptional in-depth working knowledge of complaints handling, ensure that activity complies with regulatory requirements, GDPR and quality standards

Two years’ experience in investigating and resolving high level complaints in a high performing and technically skilled role.

Proven experience in handling a demanding caseload in a highly skilled and fast paced environment.

Previous experience working in a technically skilled role within the Telecoms, energy or water industry is essential

Prepare and submit Ombudsman/third party case files to a high standard whilst considering customer experience and commercial aspects associated to Verastar

Receive and manage customer complaints via various communication channels (phone, email)

Monitor and analyze complaint trends and provide feedback as necessary to the customer experience leadership team

Progressive experience in a complaint handling or conflict resolution role

Advanced verbal, written and interpersonal communication skills required to effectively communicate with all levels of employees and customers

Strong analytical and problem-solving skills with ability to investigate complaints and identify root causes.

Forward thinking problem solver with strong analytical and decision-making skills