Cloud Imaging Support Analyst Jobs

Experience with SOC Type 2 Certification requirements and maintenance

AWS Certification and 3+ years practical experience working in AWS Cloud environment

Demonstrate a passion for customer service, ownership of the customer experience, and determination to deliver a comprehensive resolution 

Obsess over the customer experience and constantly strive to exceed their expectations 

Create and manage user access via Active Directory and AWS Identity services

3+ years of customer care experience in a technical support role

MUST have recent A+ certification OR demonstrate expert PC support skills

This is a mid-level role for an experienced helpdesk/deployment technician

Work is assigned via ticket queues and verbally by the team manager

Provide studio users with in-person support as well as remote support over Teams

MUST have 3+ recent years of real experience with hands-on PC building and/or Helpdesk during the entire 3-year period

Candidates will be subject to technical screening by IT staff to verify these requirements

Provide first-line support for cloud computing infrastructure issues, including troubleshooting, incident management, and resolution.

Basic knowledge of networking concepts (TCP/IP, DNS, VPN, etc.) and virtualization technologies is required.

Must be Familiar with cloud service providers (e.g., Amazon Web Services, Microsoft Azure, Google Cloud Platform) and their respective offerings.

Excellent problem-solving and analytical skills, with the ability to troubleshoot technical issues and propose effective solutions is a must.

Strong communication and interpersonal skills, with the ability to collaborate effectively with team members and end-users.

Ability to work in a fast-paced environment, manage multiple priorities, and meet deadlines.

• Must have good knowledge on CICD pipeline management, secret management and deployment lifecycle

• Must have good knowledge on RHEL Operating systems fundamentals

• Must have hands on knowledge on Azure (AKS) & AWS (EKS) infra maintenance and troubleshooting

• Must have hands on knowledge on Dynatrace, ELK , Splunk and Datadog

• Must be proficient in troubleshooting Java Server side & Angular Frontend applications

• Have to build dynamic dashboards on Dynatrace to enable proactive monitoring

Initiate and lead Crisis Management process during network or country wide outages

Show leadership while driving technical and management bridge

Participate with different levels of Regional, Global Support management in post event analysis

Bachelor’s degree in Engineering or Computer Science or equivalent technical experience

Minimum of 2-4 years of engineering experience in Telecommunication Technologies such as Packet Core, Radio, Cloud, IMS, VoLTE, etc.

Background in Customer Support Services, associated tools and has a level of customer service skills necessary to handle diverse customer reactions