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Client Account Specialist Jobs in Nova Scotia

Account Specialist Jobs
By Lifetouch At Ontario, Canada
Proven computer skills, ability to learn new systems and integrate information. Microsoft Office, Excel and Salesforce experience is a plus.
Manage Account Touch Points using Salesforce and other internal tools, including phone and email interactions.
Strong customer service and problem-solving skills
Excellent verbal, written and interpersonal skills.
Organize information by maintaining databases, calendars and filing systems.
Effectively communicate with your partners regarding completion of jobs.
Client Account Manager Jobs
By Metrolinx At Ontario, Canada
Effective leadership, business savvy and inter-personal skills; excellent time management skills
Stakeholder and vendor management experience to develop and maintain relationships with internal and external stakeholders, and monitor contract adherence
Plan and manage the development and review of comprehensive business strategies, problem-solving and issues management for the assigned portfolio.
Completion of a degree in a relevant field of study or education and experience deemed equivalent.
Expert customer service knowledge and experience, preferably related to business operations and service delivery best practices.
Develop documentation that clearly articulates business needs translated into tangible business outcomes and monitor deliverables to ensure they meet client requirements
Specialist, Client Management Jobs
By S&P Global At Ontario, Canada
Required to handle multitasking, issue resolution, escalation management, and have intermediate level knowledge around Microsoft Windows and Server.
Coordinate and interact with cloud engineers, DBAs, Technical Support, Client Management, Service Leads, and Senior Management.
3+ years client management with clear and professional communication.
3+ years exposure to relational database architecture, Microsoft SQL, and intermediate knowledge with writing SQL statements, and complex queries/joins.
Amazon Web Service exposure is desired and a baseline understanding of functionality and terminology is desired.
What’s in it for you:

Are you looking for a challenging and rewarding role in client account management? We are looking for a Client Account Specialist to join our team and help us provide exceptional customer service to our clients. You will be responsible for managing client accounts, resolving customer inquiries, and ensuring customer satisfaction. If you are an organized and detail-oriented individual with excellent communication skills, this could be the perfect job for you!

Overview:

A Client Account Specialist is responsible for managing client accounts and providing customer service to clients. They are responsible for ensuring that client accounts are up to date and accurate, as well as providing support to clients in the form of answering questions, resolving issues, and providing advice.

How To Become an Client Account Specialist:

To become a Client Account Specialist, you will need to have a high school diploma or equivalent. You may also need to have some experience in customer service or account management. Additionally, you should have strong communication and organizational skills, as well as the ability to work independently and as part of a team.

Client Account Specialist Skills:

• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Knowledge of account management and customer service processes
• Proficiency in Microsoft Office Suite
• Ability to multitask and prioritize tasks
• Attention to detail
• Problem-solving skills

What is Client Account Specialist Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of account management processes and procedures
• Knowledge of customer relationship management (CRM) systems
• Knowledge of data entry and record keeping
• Knowledge of financial and accounting principles

What is Client Account Specialist Responsibilities?

• Manage client accounts and provide customer service to clients
• Ensure client accounts are up to date and accurate
• Answer client questions and resolve issues
• Provide advice and guidance to clients
• Process payments and invoices
• Monitor client accounts for any changes or discrepancies
• Maintain accurate records of client accounts
• Generate reports and analyze data

What is Client Account Specialist Experience?

• Previous experience in customer service or account management
• Experience with customer relationship management (CRM) systems
• Experience with data entry and record keeping
• Experience with financial and accounting principles

What is Client Account Specialist Qualifications?

• High school diploma or equivalent
• Bachelor’s degree in business, finance, or a related field (preferred)
• Professional certification in customer service or account management (preferred)

Client Account Specialist Education:

• High school diploma or equivalent
• Bachelor’s degree in business, finance, or a related field (preferred)
• Professional certification in customer service or account management (preferred)

Tools to Help Client Account Specialist Work Better:

• Customer Relationship Management (CRM) software: This software helps Client Account Specialists manage customer accounts and track customer interactions.
• Accounting software: This software helps Client Account Specialists track and manage financial transactions.
• Data analysis software: This software helps Client Account Specialists analyze customer data and generate reports.
• Project management software: This software helps Client Account Specialists manage projects and tasks.

Good Tips to Help Client Account Specialists Do More Effectively:

• Stay organized: Keep track of customer accounts and transactions to ensure accuracy.
• Listen to customers: Listen to customers to understand their needs and provide the best possible service.
• Stay up to date: Stay up to date on industry trends and changes to ensure you are providing the best service.
• Be proactive: Anticipate customer needs and take proactive steps to address them.
• Communicate clearly: Communicate clearly and effectively with customers to ensure they understand your services.

Common Client Account Specialist Interview Questions:

• What experience do you have in customer service and account management?
• How do you handle customer complaints?
• What strategies do you use to ensure accuracy in customer accounts?
• How do you stay up to date on industry trends and changes?
• What techniques do you use to ensure customer satisfaction?