Casino Shift Manager Jobs in Quebec

Minimum of 3 years of experience in customer relationship management, preferably within the online casino or gaming industry

Manage and optimize the customer journey, including onboarding, retention, and reactivation initiatives, ensuring a seamless and engaging experience for players

Excellent analytical and data-driven decision-making skills, with experience in performance reporting and analysis

Stay informed of industry trends, best practices, and regulatory requirements, ensuring compliance with all relevant rules and guidelines

Continuously monitor and evaluate competitor CRM strategies, identifying opportunities to differentiate and enhance our own player experience

Exceptional communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams

Previous successful experience in management capacity is required.

Must be a team player with good communication, people management and organization skills.

Meets and exceeds individual sales goals by utilizing personal and team selling techniques, and maintains performance standards.

Effectively delegates tasks to appropriate Associates and follows up in a timely and professional manner.

Visually presents merchandise and signage on the sales floor by following the standards provided by the Visual Display

Department, and ensures new merchandise is unpacked and properly placed on the sales floor in a timely manner.