Call Centre Supervisor Jobs in Ontario

Maintaining an ongoing knowledge of tests administered to ensure efficiencies in testing processes;

Troubleshooting various minor technical problems that occur with software programs and computers in the Testing Centre and in a remote environment;

Possess excellent interpersonal, oral and written communications skills; be self-directed; have the ability to work with minimal supervision.

Knowledge of standard office practices and procedure, and standardized testing tools.

Experience with virtual meeting platforms, such as Zoom and Microsoft Teams.

Ensure the fair and proper conduct in the testing environment that enables a student to perform at their best;

Responsible for leadership tasks as delegated by the store manager

Provide individual and team performance feedback and recommendations to managers

Train, coach, reward and motivate associates to improve selling and the customer experience

Lead and model selling and customer experience standards

Act as the manager on duty when scheduled to support customer service, work with vendors, or address maintenance issues

Proven experience delivering sales results

Previous experience in a call centre environment is an asset

Extensive experience with communication equipment and processes

Must possess strong communication and interpersonal skills to respond to staff

Superior organizational skills are essential

Ability to manage workload in a fast-paced multi-task environment

Previous experience in a hospital environment an asset

Experience with CX One and Workforce Management Tools

Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies

(This is a 100% remote position - the full flexibility to work from home!)

Positive attitude and experience in leading/managing teams in a call centre environment

Excellent oral and written communication skills

Excellent analysis and organization skills

Experience with CX One and Workforce Management Tools

Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies

(This is a 100% remote position - the full flexibility to work from home!)

Positive attitude and experience in leading/managing teams in a call centre environment

Excellent oral and written communication skills

Excellent analysis and organization skills

Experience with CX One and Workforce Management Tools

Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies

(This is a 100% remote position - the full flexibility to work from home!)

Positive attitude and experience in leading/managing teams in a call centre environment

Excellent oral and written communication skills

Excellent analysis and organization skills

Responsible for leadership tasks as delegated by the store manager

Provide individual and team performance feedback and recommendations to managers

Train, coach, reward and motivate associates to improve selling and the customer experience

Lead and model selling and customer experience standards

Act as the manager on duty when scheduled to support customer service, work with vendors, or address maintenance issues

Proven experience delivering sales results

Customer Relationship Management experience is an asset

Reports problem calls to manager or designate as appropriate

Conducts call according to requirements of programs: e.g., for polling or voter id, reads script verbatim

Previous experience in a Call Centre role

Basic knowledge of Canadian Politics

Excellent written and verbal communication skills in English