Call Centre Supervisor Jobs in Burnaby, British Columbia

Specialized knowledge from education and/or business experience.

Ensures Incident Management Processes are followed.

May support change management of varying scope and type; tasks typically focused on execution and sustainment activities.

Knowledge of applicable risk and regulatory requirements and the impact on the business/group.

Maintain solid knowledge within subject matter specialties.

Broader work or accountabilities may be assigned as needed.

Manage and maintain work-alone requirements for front line staff, as required.

Ensure front-line security staff are informed and equipped to carry out their duties and responsibilities.

Support after-hours scheduling for non-Lower Mainland requirements.

Have strong working knowledge of MS Office, and ability to learn new software / applications.

Have excellent computer skills with fast and accurate typing (greater than 50 WPM with no errors)

Possess skills to deal with challenges and communicate effectively at various social levels.

Experience with CX One and Workforce Management Tools

Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies

(This is a 100% remote position - the full flexibility to work from home!)

Positive attitude and experience in leading/managing teams in a call centre environment

Excellent oral and written communication skills

Excellent analysis and organization skills

Experience with CX One and Workforce Management Tools

Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies

(This is a 100% remote position - the full flexibility to work from home!)

Positive attitude and experience in leading/managing teams in a call centre environment

Excellent oral and written communication skills

Excellent analysis and organization skills

A competitive base salary reflective of your skills and experience with annual incentive program

Ensuring roles and responsibilities are clearly understood and setting performance targets to encourage the necessary/desired behaviours

A minimum of 5 years of experience in an industrial setting mining, processing, manufacturing or related

Effective leadership skills the ability to set direction, prioritize and achieve objectives, actively listen, and engage and motivate your team members

Post-secondary training and education in Mining, processing, or a related field, is an asset

Leadership experience in a unionized environment

Detail-oriented, organized with excellent analytical and problem-solving skills

Excellent interpersonal, verbal and written communication skills in English

Working knowledge of Microsoft Office: Excel, Outlook and Word

Minimum completion of high school or equivalent education

Minimum 4 years Customer Service Experience

Minimum 2 years Call Centre Experience

Provide a world-class customer service experience with every interaction

Excellent verbal and written communication skills

Strong interpersonal skills with the ability to work independently and within a team environment

Skilled in MS Office (Word, Excel, Outlook), along with strong keyboarding skills

Respond to inbound calls from a variety of Health Care Providers

Identify and assess the caller’s needs

Commitment to providing a safe, stress-free and friendly passenger experience

Clear and effective communication skills with demonstrated ability to have difficult conversations

Check-in passengers, issue boarding passes, verify immigration documents

Check baggage and collect excess baggage/overweight charges

Answer calls, book, change and cancel flight reservations

Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options

Demonstrated conflict management skills including ability to facilitate consensus with internal and external users

Working knowledge of applicable collective agreements and related legislation, labour standards and/or statutory requirements

Plus a minimum (5) years recent related experience

Sound knowledge of contemporary and best practices in call centre operations and incident reporting including call centre/phone system technology

Demonstrated conceptual, analytical and reasoning skills

Full Time – Manager, Call Centre

Medical benefits after 90 days

Strong computer and typing skills, proficient with Microsoft Office

Experience with monitoring and operation of video and surveillance systems

Minimum 1 year experience in Control/Call Centre

Starting wage $29.00 an hour

Career path planning and advancement opportunities

Specialized knowledge from education and/or business experience.

Ensures Incident Management Processes are followed.

May support change management of varying scope and type; tasks typically focused on execution and sustainment activities.

Knowledge of applicable risk and regulatory requirements and the impact on the business/group.

Maintain solid knowledge within subject matter specialties.

Broader work or accountabilities may be assigned as needed.

Maintaining an ongoing knowledge of tests administered to ensure efficiencies in testing processes;

Troubleshooting various minor technical problems that occur with software programs and computers in the Testing Centre and in a remote environment;

Possess excellent interpersonal, oral and written communications skills; be self-directed; have the ability to work with minimal supervision.

Knowledge of standard office practices and procedure, and standardized testing tools.

Experience with virtual meeting platforms, such as Zoom and Microsoft Teams.

Ensure the fair and proper conduct in the testing environment that enables a student to perform at their best;

Responsible for leadership tasks as delegated by the store manager

Provide individual and team performance feedback and recommendations to managers

Train, coach, reward and motivate associates to improve selling and the customer experience

Lead and model selling and customer experience standards

Act as the manager on duty when scheduled to support customer service, work with vendors, or address maintenance issues

Proven experience delivering sales results

Previous experience in a call centre environment is an asset

Extensive experience with communication equipment and processes

Must possess strong communication and interpersonal skills to respond to staff

Superior organizational skills are essential

Ability to manage workload in a fast-paced multi-task environment

Previous experience in a hospital environment an asset

Focus on talent management, including career and skills development,

Previous leadership experience in a customer service environment

Ensure incoming calls are answered within acceptable standards.

Bundle incoming mail orders and prepare for Customer Service Team

Ensure Call Centre Operators log in and out for lunch breaks and their shift

Update information on whiteboards in call centre with current 50/50 jackpot totals, staff assignments, and other lottery updates

Organizational, time-management, communication, and decision-making skills needed

Demonstrated coaching and an empowering style of management

3-5 years acute care clinical experience; oncology &/or ambulatory experience preferred

Recent relevant supervisory or leadership experience in health care

Ability to manage effectively in a fast-paced, constantly changing environment

Excellent oral and written communication skills

Experience with CX One and Workforce Management Tools

Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies

(This is a 100% remote position - the full flexibility to work from home!)

Positive attitude and experience in leading/managing teams in a call centre environment

Excellent oral and written communication skills

Excellent analysis and organization skills

Experience with CX One and Workforce Management Tools

Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies

(This is a 100% remote position - the full flexibility to work from home!)

Positive attitude and experience in leading/managing teams in a call centre environment

Excellent oral and written communication skills

Excellent analysis and organization skills

Experience with CX One and Workforce Management Tools

Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies

(This is a 100% remote position - the full flexibility to work from home!)

Positive attitude and experience in leading/managing teams in a call centre environment

Excellent oral and written communication skills

Excellent analysis and organization skills

Experience with CX One and Workforce Management Tools

Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies

(This is a 100% remote position - the full flexibility to work from home!)

Positive attitude and experience in leading/managing teams in a call centre environment

Excellent oral and written communication skills

Excellent analysis and organization skills

Experience with CX One and Workforce Management Tools

Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies

(This is a 100% remote position - the full flexibility to work from home!)

Positive attitude and experience in leading/managing teams in a call centre environment

Excellent oral and written communication skills

Excellent analysis and organization skills

Experience with CX One and Workforce Management Tools

Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies

(This is a 100% remote position - the full flexibility to work from home!)

Positive attitude and experience in leading/managing teams in a call centre environment

Excellent oral and written communication skills

Excellent analysis and organization skills

Experience with CX One and Workforce Management Tools

Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies

(This is a 100% remote position - the full flexibility to work from home!)

Positive attitude and experience in leading/managing teams in a call centre environment

Excellent oral and written communication skills

Excellent analysis and organization skills

Experience with CX One and Workforce Management Tools

Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies

(This is a 100% remote position - the full flexibility to work from home!)

Positive attitude and experience in leading/managing teams in a call centre environment

Excellent oral and written communication skills

Excellent analysis and organization skills

Experience with CX One and Workforce Management Tools

Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies

(This is a 100% remote position - the full flexibility to work from home!)

Positive attitude and experience in leading/managing teams in a call centre environment

Excellent oral and written communication skills

Excellent analysis and organization skills

Experience with CX One and Workforce Management Tools

Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies

(This is a 100% remote position - the full flexibility to work from home!)

Positive attitude and experience in leading/managing teams in a call centre environment

Excellent oral and written communication skills

Excellent analysis and organization skills