Senior Business Analyst, Service Management
By Metrolinx At Ontario, Canada
Support Vendor Management, Project and Operations teams by gathering service scope and service level requirements for vendor contracts.
Minimum six (6) years’ related experience in IT Service Management and IT Service Transition
Strong experience in managing and leading operations readiness to support transition of project to operations project management experience
Experience in authoring Service Level Requirement
Demonstrates the ability to develop alternative solutions to problems and recommend the best solution for management decision making
Experience in oversight of vendor performance