Bilingual Order Processing Support Specialist Jobs

1-2 years sales order processing/management experience

Develop effective relationships with internal customers and cross functional internal departments to manage information and the timely resolution of issues

Customer support experience (internal and external customers)

Hands on experience with Zendesk, Salesforce is a positive

Experience working for a Startup is a positive

Validate opportunity and contract information, flag and resolve any discrepancies

Ensure order specific requirements are promptly communicated to appropriate departments

Commercial experience working in customer service or similar roles preferred

Experience using an ERP system such as Service Cloud would be an asset

Work with the Customer Service team on specific order support projects

Organizing and dispersing customer inquiries

Prepare and provide documents based on customer requests.

Experience in data entry, or customer service.

2 years experience or greater in tech environments, data entry and customer service.

Stay up to date on product training and knowledge.

Where applicable, promote new Certn products and offerings to better serve client needs.

Prior experience supporting customers via email, live chat and phone.

Some experience in a tech environment or fast-paced business environment.

Receive, process and manage customer orders through various channels, such as fax, email, phone, EDI, and web portals

Comprehend client requirements, identify the underlying causes of issues and implement sustainable solutions

Experience in a similar role (placing orders)

Proficient in Microsoft Office; Experience with Excel is required

Experience with SAP (S/4 Hana), SFDC, and EDI systems is preferred

Possess exceptional problem-solving abilities to effectively identify, analyze, and resolve issues