Bilingual Customer Care Specialist Jobs

Completed a diploma program in a related discipline and have a minimum of 2 years of collections experience

Minimum 2 years’ experience in a financial service industry

Strong communication, problem solving and analytical skills required

Strong negotiation skills are required

Knowledge of PPlus and XRS systems are very much an asset

Experience with HELOC (Home Equity Line of Credit) is preferred but not required

Deliver a dynamic and empathetic multichannel customer experience (phone, chat, and email).

Over 2 years of experience in customer service.

Experience with tools like Zendesk, Intercom, Excel, Sharepoint, Outlook, Teams, Zoom webinar (an asset)

Skill development opportunities through engaging workshops, training, access to Udemy, and opportunities to attend conferences;

Analyze customer needs and provide a suitable solution.

Identify and share opportunities to improve our platform.

Prepare relevant reports for clients and management.

Develop and maintain thorough working knowledge of functions and offerings, ensuring up-to-date and useful information is available when customers ask.

Update content on websites as required using available content management systems.

Meet as needed with your manager to determine work requirements, resource needs, etc.

Are friendly, enthusiastic, and confident—you have excellent interpersonal skills.

Have exceptional written and verbal communication skills.