Learning Experience Designer & Trainer - Associate
By Capital One At Toronto, Ontario, Canada
Excellent analytical, organizational and project management skills.
Bachelor’s in Education or Instructional Design; or at least 1 year of experience being a learning experience designer in Financial Services
Influence decisions being made to incorporate more innovative ways of learning experience design for customer service associates
Knowledge of instructional systems design methodology, rapid design/development methodologies, adult learning theory, research methodology, and assessment tools.
Ability and skill set to facilitate training classes virtually and in person
Ability to prepare and execute a trainer facilitation certification programs that certifies supplier trainers to deliver agent call center training

Are you looking for a rewarding career in training and development? We are looking for an Associate Trainer to join our team and help us create a positive learning environment for our employees. You will be responsible for designing and delivering engaging training programs, developing materials, and providing feedback to ensure our employees are equipped with the skills and knowledge they need to succeed. If you are passionate about helping others reach their full potential, this is the job for you!

An Associate Trainer is responsible for providing training and development services to individuals and groups. They are responsible for designing, developing, and delivering training programs, as well as assessing the effectiveness of the training.

What is Associate Trainer Skills Required?

• Excellent communication and presentation skills
• Ability to assess training needs
• Knowledge of adult learning principles
• Ability to use technology to deliver training
• Knowledge of instructional design principles
• Ability to develop and maintain relationships
• Ability to work independently and as part of a team

What is Associate Trainer Qualifications?

• Bachelor’s degree in Education, Training, or related field
• Certification in Training and Development or related field
• Experience in training and development

What is Associate Trainer Knowledge?

• Knowledge of training and development principles
• Knowledge of instructional design principles
• Knowledge of adult learning principles
• Knowledge of technology used to deliver training

What is Associate Trainer Experience?

• Previous experience in training and development
• Experience in designing and delivering training programs
• Experience in assessing training effectiveness

What is Associate Trainer Responsibilities?

• Design and develop training programs
• Deliver training programs to individuals and groups
• Assess training effectiveness
• Maintain relationships with stakeholders
• Monitor and evaluate training programs
• Provide feedback to stakeholders on training results