Amazon Connect Specialist Jobs

Broader work or accountabilities may be assigned as needed. Qualifications:

Knowledge of competitive marketplace and trends in product offerings.

Manages all transactional outcomes of customer contacts or defers to appropriate internal business groups.

Escalates complex or unresolved customer situations to managers as required.

Maintains current knowledge of personal banking and lending products, practices, and trends and integrates into customer conversations in a professional manner.

Uses authorized credit qualifications as needed to fulfill customer requests.

In-depth knowledge of Amazon Connect architecture, features, and capabilities.

Collaborate with clients to gather and analyze business requirements and translate them into technical solutions using Amazon Connect.

Provide technical guidance and expertise to clients on Amazon Connect best practices, capabilities, and limitations.

Collaborate with cross-functional teams, including project managers, engineers, and developers, to ensure successful implementation and integration of Amazon Connect solutions.

Provide training and knowledge transfer to clients and internal teams on Amazon Connect functionality and administration.

A remote-friendly organization, with colleagues working remotely either part or full-time