Amazon Connect Specialist Jobs

At SoftwareOne, we offer a dynamic and inclusive work environment that promotes collaboration, innovation, and professional growth. As an Amazon Connect Specialist, you will have the opportunity to work with cutting-edge technology, collaborate with industry experts, and contribute to the success of our clients' businesses. We provide competitive compensation, comprehensive benefits, and ongoing learning and development opportunities to support your career advancement.

If you are passionate about Amazon Connect, possess strong technical skills, and enjoy delivering exceptional customer experiences, we would love to hear from you. Join SoftwareOne and be part of our journey to transform the way organizations leverage technology for success

Job Summary

SoftwareOne is seeking a talented and experienced Amazon Connect Specialist to join our team. As an Amazon Connect Specialist, you will be responsible for designing, implementing, and supporting Amazon Connect solutions for our clients. You will work closely with our customers to understand their business requirements and deliver effective solutions that maximize the potential of Amazon Connect.

Role & Responsibilities

• Stay up to date with the latest Amazon Connect features, enhancements, and industry trends to continuously improve and innovate our service offerings.
• Collaborate with clients to gather and analyze business requirements and translate them into technical solutions using Amazon Connect.
• Design, configure, and deploy Amazon Connect solutions, including call flows, contact flows, queues, routing profiles, and integrations with other systems.
• Collaborate with cross-functional teams, including project managers, engineers, and developers, to ensure successful implementation and integration of Amazon Connect solutions.
• Assist in pre-sales activities, including solution design, proposal development, and client presentations.
• Provide training and knowledge transfer to clients and internal teams on Amazon Connect functionality and administration.
• Develop custom solutions using Amazon Connect APIs and AWS services to meet specific client needs.
• Conduct thorough testing and troubleshooting of Amazon Connect configurations to ensure optimal performance and reliability.
• Provide technical guidance and expertise to clients on Amazon Connect best practices, capabilities, and limitations.

What we offer

• Substantial benefits package that includes:
  • Full suite of medical coverage with A+ carriers, Dental and Vision with strong employer contributions
  • Additional voluntary coverage available for Pet, Identity Theft Protection, Accident & Critical Illness
  • 401k program with employer matching 50% up to the first 10% of employee’s contributions
  • Wellness plan that includes credits to premiums, employer contributions towards savings plan of your choice, and a new fit bit
  • Access to EAP and concierge services
  • Pre-Paid Legal at no cost
  • Plentiful PTO that includes paid holidays, floating holidays, your birthday off, a volunteer day, and vacation time
  • Employee stock purchase plan
  • Learning and development opportunities galore
  • Tuition reimbursement
  • And much more!
• 401k program with employer matching 50% up to the first 10% of employee’s contributions
• A remote-friendly organization, with colleagues working remotely either part or full-time
• Generous pay with bonus structure
• Tuition reimbursement
• Employee stock purchase plan
• Additional voluntary coverage available for Pet, Identity Theft Protection, Accident & Critical Illness
• Winning culture, inclusive environment, and friendly people all over the world
• Wellness plan that includes credits to premiums, employer contributions towards savings plan of your choice, and a new fit bit
• Learning and development opportunities galore
• Full suite of medical coverage with A+ carriers, Dental and Vision with strong employer contributions
• Access to EAP and concierge services
• Independent environment without a lot of red tape where you are empowered to make decisions
• Pre-Paid Legal at no cost
• And much more!
• Plentiful PTO that includes paid holidays, floating holidays, your birthday off, a volunteer day, and vacation time

As a culture first organization, being together is how we learn and grow. We come together in-person at least 3 days for collaboration, support, and to have some fun. Where there is no physical location, we give all our employees an equal cultural experience through a remote setting.

What you offer

• Strong communication and interpersonal skills, with the ability to effectively collaborate with clients and internal teams.
• AWS certifications, especially related to Amazon Connect, are highly desirable.
• Proficiency in Amazon Web Services (AWS) and related services, such as Lambda, S3, DynamoDB, and CloudFormation.
• In-depth knowledge of Amazon Connect architecture, features, and capabilities.
• Experience with programming languages, such as JavaScript, Python, or Java, for custom Amazon Connect development.
• Strong experience in designing, implementing, and supporting Amazon Connect solutions.
• Bachelor's degree in computer science, information technology, or a related field (or equivalent experience).
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• Familiarity with contact center technologies, telephony systems, and customer experience best practices.

The preceding job profile has been designed to indicate the general nature and level of work performed by associates within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. Additional duties may be assigned and may be subject to change at any time due to reasonable accommodation or other reasons.

We are not able to consider candidates residing in the state of Hawaii currently.