Amazon Connect Developer Jobs

TCS is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity and is reflected in our people stories across our workforce implemented through equitable workplace policies and processes.

About TCS

TCS is one of the top three most valuable IT services and consulting organizations globally, with a market capitalization of $100+B. America and Canada represent more than 50 percent of TCS’ $20+B revenue. Our clients include one-third of the Fortune 500 across all major industries. TCS has 625,000+ IT professionals trained to guide enterprises through their Business 4.0™ growth and transformation journeys – helping them to become agile, intelligent, automated, and on the cloud.

Skills Required:

• Experience in developing Amazon Connect contact flows, Using Dynamo DB, Create Lex Bots, API Gateway required

• Must have experience in with designing and implementing call routing using routing profiles, queues, call backs, emergency messages, hours of operations, holiday routing with dynamic messaging

• Strong programming skills in Python or Node.js to develop AWS Lambda functions

• Experience or Awareness of AWS services like Contact Lens, Transcribe, Comprehend, S3, Athena, Quick Sight, Lambda, Elastic Search, Kibana and Kinesis preferred and usage

• Contact center experience

• Good to have experience with development and version control tools like Eclipse IDE, GIT, GitHub, TFS etc.

• Experience with CI/CD pipelines using GoCD, Terraform and Cloud Formation is preferred

• Should have good communication and analytical skills with ability to coordinate development with onshore/offshore developers as well as Line of Business customers

• Strong debugging, troubleshooting, and problem-solving skills required

• AWS certification preferred

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resource.

Please note that we will get back to you within 7 days of your application getting registered.