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Warranty Troubleshooter Jobs
Company | Alstom |
Address | Ottawa, Ontario, Canada |
Employment type | OTHER |
Salary | |
Category | Truck Transportation,Railroad Equipment Manufacturing |
Expires | 2023-09-03 |
Posted at | 9 months ago |
Req ID:428736
Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide.
Objective
Troubleshooting of Alstom products at customer site in order to ensure their availability.
Performance Measurement
Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.
Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide.
Objective
Troubleshooting of Alstom products at customer site in order to ensure their availability.
Performance Measurement
- Compliance with EHS rules and work-related processes
- Completeness and Quality of failure/event diagnosis/data recorded in Defect Management data base
- Audit results (internal and external)
- Customer satisfaction of technical expertise
- Achievement of contractual availability (milestone) targets
- Availability of configuration update data
- Characterization of K1S/K2/K3 issues on time
- Implement Field Modifications (FM)
- Support helpdesk activities
- Register all required relevant failure/event data in Defect Management data base (RailSys Light, GSI, Maximo, etc.) including configuration data
- Ensure good information flow within Warranty team (shift change)
- Carry out Troubleshooting of Alstom products during Warranty period including investigation and repair
- Carry out Fleet check activities
- Support specific technical investigations by Engineering or internal or external Supplier
- Apply strictly all Alstom and local EHS rules
- Contribute to Return of Experience
- Autonomous Troubleshooting
- Filling of Defect Management data base
- Support and supervision of external supplier representatives
- Application of EHS rules
- Experience in customer contact
- Product knowledge
- Fluent in English
- Field Experience
- Proficient with IT tools
- Several years of technical troubleshooting/investigation experience, (mechanical or electrical / electronic)
- Certified Technician or Undergraduate in technical area required (mechanical or electrical/electronics)
- EHS knowledge and exposure
- Must be able to work nights, weekends, Holidays and rotational shifts
- Engineering knowledge preferred
- Railway Safety/Product liability preferred
Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.
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