Warranty Specialist Jobs

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At WestUrban, we don’t just build homes, we build communities through our expertise in construction management, customized development, and development planning across Western Canada. Our rapidly growing company is built on a foundation of strong relationships, extending to employee, clients, stakeholders, contractors and suppliers. We believe that investing in people is the cornerstone of our success. We build dynamic teams powered by respect, integrity, and experience. This mission empowers us to find innovative solutions, and to develop leading-edge concepts that enhance and support growing communities.

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Thinking about a change?

We welcome driven and skilled individuals from all backgrounds, as we recognize that having diverse perspectives, makes us stronger. We support our employees and want to see them succeed. We believe growing from within is the best solution to build healthy teams.

We are currently seeking an experienced Warranty Specialist to oversee the daily operations of our Warranty Division and can operate with minimum supervision.If you have a growth mindset and you thrive in a fast-paced environment, we encourage you to apply!

What you will be doing:

• Oversee and walkthrough completed buildings with the purchasing team prior to sale;
• Proactively communicate opportunities for improvement;
• Manage PDI inspections with clients at time of turnover or sale;
• Train and support the Quality Control team on warranty policies and procedures;
• Develop, implement and update warranty policies and procedures on an ongoing basis to stay in line with WestUrban’s standards and guidelines;
• Provide weekly tracking of all outstanding warranty work orders;
• Travel and work on various construction sites across Vancouver Island, the lower mainland and interior BC for multiple days at a time;
• Manage all escalated customer calls and in person visits to include documentation, follow-up, and work to assure closure on every claim;
• Review monthly Warranty budget and implement initiatives based on the needs of the division.

What you need to bring:

• Ability to have face to face conversations with customers, co-workers and higher-level manager;
• Ability to read and comprehend detailed construction blueprints, specifications, and detailed development drawings;
• Knowledge of local building and construction codes;
• Demonstrate the highest level of knowledge and customer satisfaction as the primary contact for our customers when they have warranty issues;
• Minimum five years experience in a Warranty position working in multi family construction;
• Knowledge of new home warranty;
• Understands all stages of construction process including both rough and trim;
• Exceptional time-management and organization skills with an ability to work independently on multiple projects at once.

Extras we like to see:

• Customer serviced focused with the ability to resolve problems effectively.
• Carpentry, electrical, plumbing, drywall, painting, hvac and flooring knowledge is an asset;
• College diploma or a combination of post-secondary education and experience;

Want to Apply?

Please email our HR team at [email protected] and use the subject line “Warranty Specialist”.

What do we offer you?

Finding and keeping the right people is very important to us. We want to offer an opportunity to someone who is passionate not only about building quality apartment buildings, but a chance to build communities that make a lasting impact. We provide a competitive salary based on experience, ($80,000 - $90,000 per year) in addition to the below:

• A generous annual profit-sharing program
• Health and Dental plan with Life and Disability Insurance
• Service recognition and Wellness programs
• Career development opportunities

We are committed to the principles of employment equity and encourage applications from all qualified applicants. We thank all applicants for their interest, however, only those selected for further consideration will be contacted. This job posting will remain open until the role has been filled.