Telecom Technician- Client Telus Communications

The Acquisition Group is a proud vendor of TELUS Communications, one of the biggest telecom companies in Canada. As we continue to expand our business, we are looking for dedicated, enthusiastic individuals — with a desire to do something more — to join our team as full-time technicians for TELUS Smart Home Security installations in the Ontario area.

What does a Technician – TELUS Smart Home Security do?

The Technician assists in the setup, installation, and troubleshooting of TELUS Smart Home Security products for customers so they can make their homes safe, secure, and future-friendly. The Technician makes sure the smart home equipment is installed properly to the customer’s satisfaction and addresses any issues they have during or after installation. They will be responsible for exceptional customer service, communication, and high-quality installations.

This is NOT a tech support over-the-phone position. You will be climbing ladders, pulling wires, and installing smart home security products like smart home cameras, different types of sensors, alarms, etc.

Technician - Job Duties And Responsibilities

• Comfortable using a ladder, basic electrical and construction tools, wiring, and handheld equipment.
• Walk the customer through the products after installation and educate the customer on their usage.
• Patiently assist clients with installing their smart home security services at their homes.
• Drive to customers’ homes to install the equipment in a safe and responsible manner.
• Provide exceptional customer service and answer any questions the customer may have regarding the product in a polite and professional manner.
• Must be safety conscious and adhere to all company and industry safety standards.
• Responsible for taking care of and inventorying of the installation equipment and keeping them in excellent condition.
• Troubleshoot any issues the customer may have.

Basic Requirements

• Steel toe work shoes.
• WCB or Private Insurance (injury/liability).
• Basic tools for installation.
• Valid Driver’s license.
• Reliable Vehicle.
• Commercial/Artisan vehicle insurance.
• Able to safely lift up to 50 lbs.

Tools the Technician will Require

• Step ladder (4’-6’) (no work over 8’)
• Reliable functioning cell phone and nationwide plan
• Electrical pliers
• Electrical tape
• Impact drill
• Voltage tester (optional)
• Fish tape
• Multi-tool
• Flashlight
• Fish sticks
• Multimeter (optional)
• 1/2” keyless chuck drill
• Multi-bit screwdriver
• Box cutter/utility knife
• Screws and anchors

The Technician must be:

• Fully Available: Available to work on weekends and evenings as required.
• Safety Focused: Adhere to the safety norms and protocols and wears appropriate safety equipment.
• Prior telecom experience: Prior telecom, security experience, sales, or work in related fields will be an asset.
• Customer Service Oriented: Prior customer service or customer-facing experience will be a great asset.
• Comfortable Working Outdoors: Comfortable working in various weather conditions.
• Experienced - Prior experience in construction or electrical or installations for 2-5 years is preferred.
• Self-motivated: Self-motivated to work with minimal direction or supervision.

What’s in it for you?

• Working for one of the best Telecommunications Companies in Canada - TELUS
• Competitive compensation structure per job completed
• Opportunity for career growth
• Rewards and recognition
• Professional development and on-the-job training

This position requires working in varying heights and spaces in accordance with provincial and federal guidelines and the candidates residing in Canada will be considered for this role.

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