Telecom Support Analyst Jobs

Career Opportunity

TELECOM SUPPORT ANALYST

Why you’ll love Canada Cartage

An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.

We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.

Position Summary

Reporting to the Manager, Telecom • Information Technology, the Telecomm Support Analyst will be responsible for providing assistance with configuration of the mobile device as per company requirement and upgrade (OS, firmware, and patches) on Android Smart Phones.

Location: 6767 Davand Drive, Mississauga

Schedule: Working Hours 9:00 AM to 5:00 PM. Occasional evening and weekend work to support deadlines, implementations or production support

What you will do

· Knowledge and hands-on experience with mobile devices, predominantly Samsung, along with hardware and software troubleshooting skills.

· Must have excellent customer service skill, effective organizational, writing, and communication skills. French will be a plus.

· Must have understating of Microsoft Office, Windows, Microsoft Active Directory, Microsoft Exchange Server, Active Sync & Samsung KNOX (MDM).

· General telecom maintenance and support including but not limited to client support, new deployment, maintenance & troubleshooting. Travel may be required and should be available after hours and as per business requirement.

· Diagnose technical problems with mobile devices, mobile applications and quickly implement solutions.

· Should be able to work with the IT Service Desk and complete the job as per the priority.

· Escalate urgent issues requiring more in-depth knowledge of appropriate internal/external resources.

· Ensure that all support issues are resolved in a timely fashion.

· Perform product testing when necessary.

· Communicate with vendors and business as needed.

· 2+ year’s working experience with Telecom Company or similar is preferred, but not mandatory.

· Knowledge of Telematics Technology will be counted as a plus.

· Able to multitask & be a problem solver.

What You’ll Bring

• Excellent understanding of the organization's goals and objectives.
• Highly self-motivated and directed.
• Strong customer service orientation.
• Logical and efficient.
• Experience working in a team-oriented, collaborative environment.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Knowledge & Experience
• Some travel may be required.
• Excellent listening and interpersonal skills.
• > 2 years related work experience.
• Extensive experience with core software applications Microsoft Office Suite.
• Formal Education & Certification
• Ability to conduct research into systems issues and products as required.
• Excellent written and oral communication skills.
• Proven experience in Operational Production support and implementation of solutions, systems, or products.
• College diploma or university degree
• Ability to work, prioritize and manage time effectively in a dynamic environment
• Sitting for extended periods of time, lifting 20 pounds plus may be required.
• Ability to work on multiple projects and adapt to changes.
• Work Conditions
• Personal Attributes
• Excellent analytical and problem-solving skills.

Why people love working for Canada Cartage

· We offer hybrid and flexible working opportunities.

· Extended health and dental, retirement plans

· Paid personal days and sick days

· Cohesive team and a positive, hard-working atmosphere.

· Meaningful opportunities for career growth.

· Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.

· Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few

· Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.

· We give back to the communities in which we operate by volunteering and donating to local charities.

· We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments.

We are a top employer!

Canada Cartage has been recognized on the Forbes list of Canada’s Best Employers 2022. This is the sixth straight year that Canada Cartage has been included on this list.

https://www.forbes.com/companies/canada-cartage/?list=canada-best-employers&sh=7841454553d8

The Canada’s Best Employers 2022 title, along with our 6th year of being recognized by Trucking HR as one of Canada’s “Top Fleet Employers” serves to reinforce Canada Cartage’s reputation as an employer of high quality.

We’re growing! We have also been ranked in the top 10 of Today’s Trucking top 100 ranking of Canada’s largest for-hire truck fleets for 2022. https://hubs.la/Q017bTLd0

Celebrating 100 years: https://www.youtube.com/watch?v=b3S-CtHQhVY

Why do we have one of the lowest driver turn-over rates in Canada? A team environment, short-haul regular routes and great benefits. Come work with us:

https://www.youtube.com/watch?v=rpMA1riOzPI

Our Values

Integrity: We conduct our business with honour, honest and ethics with our people, the environment and legal matters. We believe I being transparent and trustworthy, respecting the traditional “handshake” value system and earning our way in.

Humanity: We are a family minded organization, caring for people and treating them with dignity, decency and respect, be it employees, customers, suppliers or our partners. Open door policy and dealings is our way.

Accountability: Accountability and accessibility to our staff, customers and our customers’ customers is of utmost importance to us. We enable a high level of two way communication, providing access to people who wil deal with issues ad have the willingness to resolve things. We will be relied on and held accountable for our results and our long term commitments.

Collaboration: We understand that results are the product of a team effort. As part of our process, we ensure collaboration with all our staff at all levels in all roles across departmental lines. With our customers, we use a collaborative style approach, sharing ownership to ensure a successful operation.

Dedication: Our organization is employee and customer-driven. We encourage an environment of conscientious effort and earnestness, hiring problem solvers who are responsive and have a "can-do" attitude to get the job done.

Leadership: Personal leadership to us means being competent, taking ownership, demonstrating initiative, and having a voice. Corporate leadership to us means being leaders in the market, continuous improvement and innovation, and empowering those around you.

https://jobs.jobvite.com/canadacartage

Come work with an industry leader!

We would like to thank all those expressing an interest in this position; however only the candidates selected for an interview will be contacted.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women.