Technical Specialist Jobs

Title: Technical Specialist

Location: Home Office - 1645 Inkster Blvd., Winnipeg

Benefits of working at Arctic Co-ops include

• Employer-matched pension plan,
• Career development opportunities,
• A competitive salary,
• Comprehensive group benefits plan including General flexible Spending Accounts
• And an environment where employees are encouraged, supported and recognized.
• Annual performance plans,
• Annual vacation (accrue 3 weeks of paid vacation time in first year),

POSITION SUMMARY

To provide customer service excellence and comprehensive technology support to all users of the Arctic Co-operatives System, and to assist in the training of users of the system.

This position is responsible for providing technical support services for all Co-op System related technologies and IT services to include: help desk, desktop, and technical support for Member Co-operatives in the areas of computer systems and associated applications, Point of Sale (POS) equipment; telecommunications; networking systems; Internet and cable TV technology.

The Technical Specialist position will assist management with the formalization and continued development of departmental policies and procedures, and the integration of a pro-active methodology throughout all departmental operations.

DUTIES AND RESPONSIBILTIES

• Perform and/or facilitate the installation, repairs, and maintenance of supported technologies.
• Provide telecommunications and networking support to maintain and maximize the use of critical systems and communications in order to sustain the various business operations in the Arctic.
• Pro-actively monitor telecommunications, computer systems; and application related operations daily to ensure that all technology systems and associated applications are accessible, stable, and performing at proper service levels.
• Prepare and maintain documentation and user manuals.
• Assist with the development and implementation of pro-active frameworks to achieve excellent levels of availability and reliability.
• Assist with the creation, implementation, and ongoing evolvement of a problem reporting and resolution recording / tracking framework.
• Provide project participation in the evolvement of Co-op technologies and associated programs.
• Perform training on Co-op systems, as needed.
• Provide assistance to and backup support for the infrastructure network administrator position re: implementation, documentation, monitoring, maintenance, and system troubleshooting/ resolution.
• Travel to Co-operatives located throughout the Arctic as needed to support the installation/repairs, training, and annual program requirements.
• Interact with vendors in the pursuit of hardware/software offerings and/or support.
• Provide help desk and desktop support for Member Co-operatives in the use of hardware and software technologies deployed throughout the Co-op System.
• Record details of all support calls and perform the problem resolution follow-ups as per defined service levels.
• Monitor systems to ensure daily back-ups are performed as per the defined strategies and are readily available.

QUALIFICATIONS

• 3-5 years experience in a customer service role providing technical computing support in a client-server Microsoft Windows / Linux LAN/WAN environment.
• Proven commitment to personal growth and development.
• Ability to travel as required.
• Project management experience is considered to be an asset.
• Experience with training and development of staff.
• Strong organizational and administrative skills.
• Previous experience working in a cross-cultural environment is considered to be an asset.
• Telecommunications, Internet, and Cable TV technology support experience is considered to be an asset.
• Strong knowledge of computer systems, networking and troubleshooting.
• Proven background on POS systems.
• Post-secondary education in computer science or equivalent.
• Excellent communication skills, both verbal and written.
• Ability to work independently, as well as a member of a team.
• Must be able to work flex shifts.
• Working knowledge of Microsoft productivity software (Microsoft Office).