Technical Implementation Service Engineer

Requisition ID: 30089
At Terumo Blood and Cell Technologies, our 7,000+ global associates are proud to come to work each day, knowing that what we do impacts the lives of patients around the world.
We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve.
With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Consider joining our team and unlock your potential.
JOB TITLE: TECHNICAL IMPLEMENTATION SERVICE ENGINEER Switzerland
Job Summary
Provides a high level of Technical Service, IT support and/or Customer Implementation, according to established standards, within a defined territory
Essential Duties And Responsibilities
DUTIES
Technical Service

• Record and transfer accurate data for correct invoicing of technical interventions in a timely manner.
• Post-sales support by first line technical troubleshooting on Terumo BCT equipment or Distributed Products and handle customer calls for operating problems, troubleshooting issues (triaging).
• Follow up on expiry and renewal date of service contracts under supervision and coordination of Supervisor. Contribute to negotiation of service contracts with the sales consultant.
• Perform installations, preventive maintenance and repairs in a timely manner of Terumo BCT equipment or Distributed Products, according to the companies' quality levels, following dedicated procedures, and using the specific checklists as appropriate and.
• Communicate technical findings to appropriate departments.
• Work closely with Sales Consultant on how to handle customer support requests in case of expired contracts.

Collect and store data from all equipment, making it accessible for appropriate departments to enable outcome reviews of all handled procedures by equipment and
Customer Implementation (FST)

• Prepare and develop Customer Training Implementation for certified instruments.
• Systems implementation of Terumo BCT instruments or Distributed Products at customer site within assigned territory in collaboration and coordination with the Sales Consultant and when needed at any other customer within the region.
• Assure the delivery and regular update of operators manuals (attached at the machine) at customer site
• Planning and programming of customer training on certified products or in-service activity according to local sales consultant or customer request.

General

• Contribute in generating service business within the territory as appropriate and work closely with sales to ensure Terumo BCT presence in territory.
• Performs any other additional duties or projects as assigned. Responsible and accountable for all assigned company assets.
• Timely complete administration, documentation and activity reports per organization policy and procedures.
• Manage own planning of all on-site and remote activities in collaboration with supervisor and team members.
• Work cross-functionally within EMEA to gain & maintain customer satisfaction
• Assist pre-sales meetings for technical/implementation topics

Minimum Qualification Requirements
Education

• High university degree in technical or electronics or equal knowledge via experience (5 years minimum).
• High level in IT Infrastructure, Networking, Databases and Interconnectivity with different systems.

Experience

• Field engineer: 5 or more years of applicable experience or min. 3 years as a Field Service Representative

with a consistent high performance, preferably in healthcare sector.
Field engineer + IT and/or Implementations: 5 years of applicable experience with a consistent high performance, preferably in healthcare sector.
Skills

• Relates well to a wide variety of cultures
• Take good care
• Work cross functionally and collaborate effectively
• Ability to regularly lift and/or move up to 25 kg and occasionally lift and/or move in excess of 25 kg using lifting aids, technologies, or appropriate tools
• Quality – Committed to excellence
• Speaks, reads and writes fluently in English., as well as at least one local language
• Demonstrated strong personal interactive skills
• Respect – Appreciative of others
• Based: Switzerland
• Implementations & SW Solutions engineer: Demonstrated strong IT capabilities: Software, Hardware and Networking knowledge (Windows, Databases, SQL, file transfer, Wi-Fi & IP addressing, VPN, remote control))
• Problem solving mindset with strong analytical thinking to identify and solve problems
• Reporting to: Technical Service Supervisor
• Possesses a valid driving license for a car
• In line with Terumo's Core Values:
• Integrity – Guided by our mission
• Creativity – Striving for innovation
• Requires high level of organizational and territory management skills
• Demonstrated accountability for field service administrative tasks
• Good communication & training skills
• Demonstrating constructive mindset
• Care – Empathic to patients
• Requires the ability to carry out the physical requirements of the job including physical transport, lifting, pulling, twisting and operation of equipment
• Able to travel frequently within assigned territory.
• Able to spend several weeks abroad to obtain relevant product certifications
• Requires to be certified (sign off) on assigned products

• Integrity – Guided by our mission
• Quality – Committed to excellence
• We manufacture devices, disposable sets and solutions at our facilities in Belgium, India, Japan, Northern Ireland, the U.S. and Vietnam. Our global presence enables us to serve customers in more than 130 countries.
• Care – Empathetic to patients
• Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan.
• Respect – Appreciative of others
• In 2019, Terumo Blood and Cell Technologies reached $1 billion in revenue.
• Our core values help set our direction, guide our actions and keep us true to our corporate mission of contributing to society through healthcare.
• Creativity – Striving for innovation
• We employ nearly 7,000 associates globally, with global headquarters in Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo.