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Support Specialist Co-Op Jobs
Company | 407 ETR |
Address | Woodbridge, Ontario, Canada |
Employment type | PART_TIME |
Salary | |
Category | Transportation/Trucking/Railroad |
Expires | 2023-09-17 |
Posted at | 8 months ago |
The Service Desk Support Specialist is an individual who is passionate about technology and people. They strive to provide an
- Provide clear, concise and targeted communications for situations concerning all groups within the end user community
- Provide exceptional customer service to all internal and external end users
- Management and maintenance of Microsoft Active Directory users and computers
- Deploy &manage all end user hardware and mobile devices including Windows, Android and Apple supported products
- Install, diagnose, repair and maintain all desktop and mobile hardware and software to ensure optimal performance
- Management and maintenance of Microsoft Exchange mailboxes and distribution lists
- Participate in the procurement process for all end user related purchases
- Work with external vendors for support of end user hardware / software or audio-visual equipment
- Provision and deprovision all end user access to systems and applications
- Regularly use and contribute to the knowledge repository used by both IT and end users by following KCS methodology
- Maintain inventory stock levels and follow all asset management procedures including quarterly asset audits
- Manage, track and maintain all end user-based software licensing
- Provide on-call end user support outside of regular business hours as part of an 24x7x365 on-call rotation
- Maintain data feeds and dashboards for daily, weekly and monthly end user statistical reporting
- Confident individual with the ability to collaborate with agile delivery and shared services teams
- Ability to work with internal and external vendors in a professional manner
- Ability to multitask in a fast-paced environment
- Ability to build effective relationships with a range of team members, stakeholders, partners, vendors and business users
- Displays a sense of ownership and exhibits flexibility, resilience, and resourcefulness
- Willing to take a customer-focused approach to delivering support
- Ability to provide technical explanations in a customer friendly manner
- Ability to work with all levels of staff
- A self-starter with the creativity to solve problems independently and collaboratively
- Excellent communication skills (written and verbal)
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